Phone payments are still where most businesses leak PCI scope. If you take card payments over the phoneand your agents hear the numbers, your call recordings probably capture them, and once that happens PCI DSS starts applying to most of your contact centre — not just the payment step. Pause-and-resume recording is fragile, secure rooms don't work for hybrid teams, and sending customers to a separate link kills the call.
Paytia sits between your phone system and your payment gateway, and we've been running secure phone paymentsfor UK contact centres since 2016. When it's time to pay, the customer enters their card on their own keypad. We either suppress the tones in the live audio (DTMF Suppression) or split the call into two channels during capture (Channel Separation) — either way, your agent never hears the digits, your recording captures nothing sensitive, your systems never touch the card. The payment processes through your existing gateway (Stripe, Barclaycard, Worldpay, Adyen, Tyl by NatWest, Ryft, and others), so you don't switch merchant accounts.
Most customers are live within days. PCI scope drops from SAQ D (329 controls) to SAQ A (22 controls), and the call experience stays the same for your customers.
