UK Regulations for Taking Card Payments by Phone

UK businesses must consider PCI DSS, the Financial Conduct Authority’s consumer duty, and the Information Commissioner’s Office data protection rules when taking phone payments. Failing to meet any of these can result in penalties or mandatory remediation.

PCI DSS obligations

The PCI SSC mandates controls around card capture, storage, and transmission. Paytia’s secure platform keeps digits out of your network.

FCA consumer duty

The FCA expects fair treatment and clear communication. By explaining Paytia’s security controls, you demonstrate that customers are receiving safe, reliable service.

ICO data protection

Removing card data from recordings reduces the risk of reportable breaches, aligning with UK GDPR requirements enforced by the ICO.

Need help aligning with UK regulations? Talk to Paytia or request a regulatory review session.