Secure phone payments for Microsoft Teams

Two ways, and which one fits depends on how your tenant gets to the PSTN. On Direct Routing, Paytia sits alongside your existing deployment as a SIP path and the agent never leaves the call. On Microsoft Calling Plan, Operator Connect or Teams Phone Mobile, agent call return is the route: the agent blind-transfers the customer to their own Paytia number, Paytia answers, calls the agent straight back and bridges the two legs. Either way the customer keys their card on their own handset and the tones are masked.

No. The agent stays in the Teams call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorizes.

Yes. Because Paytia connects at the Direct Routing layer, it works the same way regardless of where your agents are. A home worker on Teams Phone has exactly the same experience as someone sitting in the contact center.

Card data never enters the recording. DTMF tones are masked before they reach the recording layer, so you don't need pause-and-resume or post-call redaction — your Teams recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most Teams contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The Direct Routing configuration and a setup session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT. Agent call return is quicker — roughly 45 minutes of tenant configuration plus about five minutes per agent, and typically one working day from configuration to live.

No. Direct Routing is one of the two routes, not a requirement. Agent call return works on any Teams PSTN connectivity — Microsoft Calling Plan, Operator Connect, Teams Phone Mobile or Direct Routing — because it needs nothing more than the ability to place an outbound call to Paytia and an inbound direct-dial number that rings the agent.

Each payment agent needs a Teams Phone license with Enterprise Voice, the right to dial out to the Paytia number, and their own direct-dial number that rings only them. On a Teams blind transfer the number Paytia sees is the customer's, not the agent's, so each agent is issued their own Paytia number and we identify them by which one was dialled. Your admin also turns on presence-based routing for any queue those agents sit in, so a new call can't reach them in the couple of seconds before Paytia rings back. Nothing changes about your published numbers, your dial plan or your carrier.