Secure phone payments for Microsoft Teams

Paytia connects to Teams Phone as a Direct Routing SIP path, sitting alongside your existing deployment. There's no change to your call routing, your dial plan, or the agent's Teams client. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line.

No. The agent stays in the Teams call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorizes.

Yes. Because Paytia connects at the Direct Routing layer, it works the same way regardless of where your agents are. A home worker on Teams Phone has exactly the same experience as someone sitting in the contact center.

Card data never enters the recording. DTMF tones are masked before they reach the recording layer, so you don't need pause-and-resume or post-call redaction — your Teams recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most Teams contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The Direct Routing configuration and a setup session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.