Talkdesk Integration

Secure phone payments for Talkdesk

Talkdesk logoon Paytia SecureFlow

Take card payments on live Talkdesk calls without card data reaching your agents, your recordings, or your network. Paytia sits on the SIP trunk alongside Talkdesk CX Cloud — there's no rebuild — and you drop from SAQ D (329 controls) to SAQ A (22).

  • Agents stay on the Talkdesk call throughout the payment
  • Card data never reaches agents, recordings or your network
  • No rebuild of your routing, IVR flows or agent desktop
  • DTMF tones masked in real time
  • Drop from SAQ D (329 controls) to SAQ A (22)
  • The same experience for office and home-based agents
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Level 1

PCI DSS certified

SAQ A

From SAQ D (329 → 22)

SIP

Trunk integration

Weeks

To go live

How Paytia works with Talkdesk

Paytia is added as a SIP trunk alongside your Talkdesk CX Cloud instance, so nothing about your routing or agent experience changes. When a payment comes up, the agent starts a secure capture, the customer keys their card on their own handset, and the digits route straight to your gateway. Here's the flow.

  1. 1

    Connect the SIP trunk

    Paytia is added as a SIP trunk alongside your Talkdesk CX Cloud instance. No change to your routing, your IVR flows, or your agent desktop.

  2. 2

    Agent takes the call

    Your agent handles the Talkdesk call exactly as they do today, right up to the payment step.

  3. 3

    Start a secure capture

    The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.

  4. 4

    Customer keys the card

    The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.

  5. 5

    Payment confirmed

    The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.

Why teams choose Talkdesk with Paytia

Sits on the SIP trunk

Paytia is added alongside your Talkdesk CX Cloud instance — no rebuild of your routing, your IVR flows or your agent desktop.

Agent stays on the line

One action starts the capture. The agent stays in the Talkdesk call throughout and picks the conversation straight back up once the payment authorizes.

Recordings stay clean

DTMF tones are masked before they reach the recording layer, so there's no pause-and-resume and no post-call redaction. Your retention policy doesn't change.

Serious scope reduction

Capturing the card off your network drops most contact centers from SAQ D (329 controls) to SAQ A (22). Agents, desktops and recordings fall out of scope.

Built for distributed teams

Talkdesk CX Cloud is made for distributed teams, and Paytia works the same whether your agents are in a contact center or at home — there's no requirement for a shared on-site network.

Straight to your gateway

The digits route directly to your payment gateway and the agent gets a real-time confirmation — the card number never exists anywhere on your side.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACard data never enters your network

Talkdesk + Paytia — common questions

How does Paytia integrate with Talkdesk?+

Paytia connects to your Talkdesk CX Cloud instance as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line.

Do agents have to leave Talkdesk to take a payment?+

No. The agent stays in the Talkdesk call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorizes.

Does this work with remote or home-working agents?+

Yes. Talkdesk CX Cloud is built for distributed teams, and Paytia works the same whether your agents are in a contact center or at home. The SIP integration sits at the trunk level, so there's no requirement for a shared on-site network.

What happens to our call recordings?+

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your Talkdesk recordings stay clean and your retention policy doesn't change.

How much PCI scope does this remove?+

Capturing the card off your network drops most Talkdesk contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

How quickly can we go live on Talkdesk?+

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.

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Take secure payments on your Talkdesk calls

Book a 15-minute demo. We'll show a masked card capture on a live call, walk through the SIP setup against your Talkdesk instance, and quote against your call volume.

PCI DSS Level 1
TCPA & HIPAA Aligned
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