Paytia and Talkdesk Announce Partnership for Secure Contact Centre Payments

Paytia has partnered with Talkdesk, a global cloud contact centre leader, to deliver secure, PCI-compliant payment processing within the Talkdesk CX Cloud platform. The partnership enables Talkdesk customers to take card payments over the phone without exposing sensitive card data to agents, call recordings, or contact centre systems.

Talkdesk serves enterprise contact centres across industries including financial services, healthcare, retail, and government. Many of these organisations process thousands of phone payments daily, and the compliance burden of securing that card data has historically been one of the most expensive and complex challenges in contact centre operations.

Secure Payments Inside Talkdesk

The integration embeds Paytia's DTMF masking technology directly into the Talkdesk agent workflow. When a payment is required during a call, the agent triggers a secure session. The customer enters their card number, expiry date, and CVV using their phone's keypad. Paytia intercepts the DTMF tones before they reach the agent's headset, replacing them with flat tones. The agent can see that digits are being entered but never sees or hears the actual card data.

The payment is processed through the merchant's existing payment gateway, and the agent receives confirmation in real time. The entire process takes place during the live call with no transfers, no hold music, and no separate payment portals for the customer to navigate.

Enterprise-Grade Compliance

For enterprise contact centres, PCI DSS compliance across hundreds or thousands of agent seats is a major operational cost. Securing workstations, encrypting call recordings, segmenting networks, and training staff all add up. The Paytia integration removes card data from the Talkdesk environment entirely, which means the contact centre itself falls out of PCI scope.

"Contact centres running on Talkdesk already have world-class CX infrastructure," said Curtis Nash, CEO of Paytia. "Our partnership adds the missing piece: a way to take card payments that doesn't compromise that infrastructure's security posture. When card data never enters the contact centre, there's nothing to encrypt, nothing to segment, and nothing to audit."

Designed for Scale

The integration is built for enterprise scale. It supports high call volumes, concurrent payment sessions across multiple agents, and works across Talkdesk's global infrastructure. Because Paytia operates as a cloud service, there is no hardware to install and no contact centre downtime during deployment.

The solution integrates with Talkdesk's reporting and analytics, giving supervisors visibility into payment outcomes alongside other call metrics. It also works alongside Talkdesk's quality management and workforce management features without introducing compliance restrictions on call recording or screen capture.

Supported Payment Methods

Through Paytia's platform, Talkdesk customers can process Visa, Mastercard, American Express, and other major card brands. The solution supports one-off payments, recurring payments, and payment links sent during or after the call. It connects to all major UK and international acquirers and payment gateways.

About Talkdesk

Talkdesk is a global cloud contact centre leader for enterprises of all sizes. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Talkdesk serves customers in over 100 countries and is trusted by companies across financial services, healthcare, retail, and government sectors.

About Paytia

Paytia is a PCI DSS Level 1 certified provider of secure telephone payment solutions. Paytia's technology removes sensitive card data from contact centres, enabling businesses to take card payments by phone without agents hearing or seeing card details. For more information, visit www.paytia.com.