NatWest and Paytia Partner to Deliver Secure Payment Solutions

Tyl by NatWest has partnered with Paytia Limited to bring secure card capture to UK businesses. The partnership lets them take payments by phone, video and chat without card details ever entering the conversation.

It pairs NatWest's banking heritage and merchant network with Paytia's PCI-compliant payment solutions. Tyl already covers face-to-face card machines and online payments. This adds the remote channels.

Secure Remote Payment Acceptance

The partnership delivers PCI-compliant phone payments that keep card data out of the call. Video and chat payments work the same way, and both fit the payment infrastructure a business already runs.

DTMF masking stops card data reaching call recordings. Agent-assisted payments keep it out of business systems altogether.

Speed and Simplicity

Set-up is quick — some businesses are live within 24 hours. Settlement is fast, which helps cash flow. The interface can be styled to match the business, and agents need very little training. It works with secure payment links and recurring payments.

Trust and Security

Security is backed by NatWest's banking heritage. Every channel is fully PCI DSS compliant, and both the scope and the cost of compliance drop sharply. Because payment data stays isolated from business systems, PCI scope falls by up to 95%.

Channel separation keeps payment data apart from day-to-day operations. Automated payments run around the clock.

Industry Applications

It suits any business where customers read card numbers down the phone — retail, insurance, healthcare, travel — whether they're buying something or settling a balance.

Partnership Benefits

Hayley Henshaw, Head of Partnerships at Tyl by NatWest, commented: "This collaboration helps businesses accept payments securely across phone, video, and chat channels. Together, we're making secure payments simple, scalable, and customer friendly."

Curtis Nash, CEO of Paytia, said: "We're partnering with NatWest to bring our secure payment solutions to their merchant base. Our mission is to eliminate payment card data risk while creating smooth experiences for both businesses and their customers."

Complete Payment Suite

Businesses get the full range from one provider. Tyl's card machines and online gateways sit alongside Paytia's phone, video and chat payments, all backed by NatWest.

The partnership works with major payment gateways. It supports web chat payments, secure web payments and mobile payments.

Getting Started

The service is open to any UK-based business. To find out more, visit the NatWest partnership page or contact us.

You can also explore our payment solutions, look at pricing, or book a demo and see it working.

Read the partnership announcement on Tyl by NatWest →

About Tyl by NatWest

Helping businesses and communities thrive. This is why we are here. It is the foundation of everything we do at Tyl. We want to help your business do amazing things because your success is our success.

About Paytia

Paytia helps businesses take card payments safely by phone, video and chat. We keep card data out of contact centres and business systems, so organisations cut their PCI scope without making life harder for customers. For more, visit www.paytia.com.

Our approach to secure voice payments was also covered independently by Business Money.