NatWest and Paytia Partner to Deliver Secure Payment Solutions
Tyl by NatWest, a leading payment solutions provider, announced a strategic partnership with Paytia Limited to offer businesses in the UK comprehensive, secure card capture and payment services. This collaboration enables UK businesses to accept secure telephone payments over the phone, video, and chat channels while maintaining the highest security standards.
The partnership combines NatWest's banking heritage and merchant network with Paytia's PCI-compliant payment solutions. Businesses can now access secure phone, video, and chat payment solutions designed for simplicity, speed, and scalability, complementing Tyl's existing face-to-face card machine and online payment offerings.
Secure Remote Payment Acceptance
The partnership delivers PCI-compliant phone payment capabilities that remove card data from telephone calls. Video and chat payment solutions are available for modern customer service teams, with smooth integration into existing payment infrastructure.
Businesses benefit from DTMF masking technology that prevents card data from entering call recordings, and agent-assisted payment solutions that keep card data out of business systems entirely.
Speed and Simplicity
Deployment is fast, with businesses operational in as little as 24 hours. Fast settlements ensure optimal cash flow, and customizable interfaces require minimal training. The solution integrates with secure payment links and recurring payment systems.
Trust and Security
Security is backed by NatWest's banking heritage. Full PCI DSS compliance across all payment channels, with dramatically reduced PCI compliance scope and cost. Payment data is completely isolated from business systems, reducing PCI compliance scope by up to 95%.
The solution uses channel separation technology to keep payment data separate from business operations, and includes automated payment processing for round-the-clock operations.
Industry Applications
The solution works for businesses across multiple sectors:
- Retail: Retail businesses can accept secure phone payments without exposing card data
- Hospitality: Hotels and restaurants benefit from secure payment collection
- Professional Services: Consultants and advisors can process payments securely
- Insurance: Insurance companies can handle claim payments securely
- Healthcare: Healthcare providers can collect copayments and outstanding balances
- Travel: Travel companies can process bookings and payments securely
- Utilities: Utility companies can handle bill payments efficiently
Partnership Benefits
Hayley Henshaw, Head of Partnerships at Tyl by NatWest, commented: "This collaboration empowers businesses to accept payments securely across phone, video, and chat channels. Together, we're making secure payments simple, scalable, and customer friendly."
Curtis Nash, CEO of Paytia, said: "We're partnering with NatWest to bring our secure payment solutions to their merchant base. Our mission is to eliminate payment card data risk while creating smooth experiences for both businesses and their customers."
Complete Payment Suite
Businesses can access a complete suite of payment services backed by NatWest's banking heritage. Whether businesses need Tyl's face-to-face card machines, online payment gateways, or Paytia's secure phone, video, and chat payment solutions, they can access everything from one provider.
The partnership integrates with major payment gateways and supports web chat payment processing, secure web payments, and mobile payment solutions.
Getting Started
The service is available to all UK-based businesses. For more information about the partnership and how to get started, visit the NatWest partnership page or contact Paytia directly.
Businesses interested in learning more about Paytia's payment solutions can explore our pricing options or book a demo to see the technology in action.
Press Release
This partnership was announced in a press release on November 25, 2025. The announcement has been featured in media coverage, including Fox News.
About Tyl by NatWest
Helping businesses and communities thrive. This is why we are here. It is the foundation of everything we do at Tyl. We want to help your business do amazing things because your success is our success.
About Paytia
Paytia is a provider of secure payment solutions that help businesses take card payments safely over the phone, video, and chat channels. By removing sensitive payment card data from contact centres and business systems, Paytia enables organisations to reduce PCI compliance scope while delivering smooth customer experiences. For more information, visit www.paytia.com.