Paytia Announces Technology Partnership with Aircall

Paytia is pleased to announce a technology partnership with Aircall, the cloud-based phone system trusted by thousands of businesses worldwide. The integration brings PCI-compliant secure telephone payments directly into the Aircall platform, enabling contact centres and sales teams to take card payments during live calls without agents ever hearing or seeing card data.

Aircall's cloud telephony platform is used by customer-facing teams across sales, support, and operations. Until now, businesses using Aircall for phone-based customer interactions had limited options for taking card payments securely during calls. The Paytia integration solves this by adding real-time DTMF masking directly into the Aircall call flow.

How the Integration Works

When an agent needs to take a payment during an Aircall call, they initiate a secure session from the Paytia dashboard. The customer then enters their card details using their phone keypad while remaining on the line with the agent. Paytia's technology intercepts and masks the DTMF tones in real time, so the agent hears only flat, uniform beeps. The card data never enters Aircall's systems, the agent's headset, or any call recording.

The integration works with Aircall's existing call flow and requires no changes to the business's Aircall account structure. Agents continue using Aircall as normal, with Paytia handling the payment capture layer transparently.

Eliminating PCI Scope from the Contact Centre

For businesses processing card payments over the phone, PCI DSS compliance has traditionally been a significant burden. Call recordings must be managed carefully, agent workstations secured, and networks segmented. By removing card data from the call entirely, the Paytia and Aircall integration eliminates these requirements. Businesses typically move from SAQ D (329 compliance controls) to SAQ A (22 controls), dramatically reducing cost and complexity.

"Aircall has built a brilliant cloud phone system that modern businesses love," said Curtis Nash, CEO of Paytia. "What was missing was a way to take card payments securely during those calls. Our integration fills that gap perfectly. Agents stay on Aircall, customers stay on the line, and card data never touches the business."

Key Benefits for Aircall Users

The integration delivers several advantages for Aircall customers. Agents can take payments without leaving the Aircall interface or transferring customers to a separate system. Call recordings remain clean and compliant because no card data is captured in the audio stream. The solution works with Aircall's browser-based and desktop applications, and setup takes hours rather than weeks.

Paytia connects via Aircall's API and webhooks, so there are no changes needed to the business's existing Aircall configuration. The integration supports all major payment gateways and acquirers.

View Paytia on the Aircall integration marketplace →

About Aircall

Aircall is the cloud-based phone and communication platform for modern businesses. Designed for sales and support teams, Aircall integrates with popular CRM and helpdesk tools and provides analytics, call monitoring, and collaboration features. Aircall serves thousands of businesses globally.

About Paytia

Paytia provides PCI DSS Level 1 certified secure telephone payment solutions for contact centres and businesses that take card payments by phone. Paytia's DTMF masking technology removes sensitive card data from calls, recordings, and agent environments. For more information, visit www.paytia.com or see the Aircall integration page.