Paytia and Talkdesk Announce Partnership for Secure Contact Centre Payments

We've partnered with Talkdesk, a global cloud contact centre leader, to put PCI-compliant payment processing inside the Talkdesk CX Cloud platform. Talkdesk customers can now take card payments over the phone without exposing card data to agents, call recordings or contact centre systems.

Talkdesk serves enterprise contact centres in financial services, healthcare, retail and government. Many process thousands of phone payments a day, and securing that card data has long been one of the most expensive problems in contact centre operations.

Secure Payments Inside Talkdesk

The integration puts our DTMF masking technology straight into the Talkdesk agent workflow. When a payment comes up mid-call, the agent starts a secure session. The customer types their card number, expiry date and CVV on their phone keypad. We intercept the tones before they reach the agent's headset and replace them with flat tones. The agent can see digits arriving but never sees or hears the card.

The payment runs through the merchant's existing payment gateway and the agent gets confirmation in real time. It all happens on the live call — no transfers, no hold music, no separate payment page for the customer to find.

Enterprise-Grade Compliance

Across hundreds or thousands of agent seats, PCI DSS compliance is a serious operating cost. Securing workstations, encrypting recordings, segmenting networks, training staff — it adds up fast. This integration keeps card data out of the Talkdesk environment entirely, which takes the contact centre out of PCI scope.

"Contact centres running on Talkdesk already have world-class CX infrastructure," said Curtis Nash, CEO of Paytia. "Our partnership adds the missing piece: a way to take card payments that doesn't compromise that infrastructure's security posture. When card data never enters the contact centre, there's nothing to encrypt, nothing to segment, and nothing to audit."

Designed for Scale

It's built for enterprise volumes. It handles high call loads and concurrent payment sessions across many agents, and it runs on Talkdesk's global infrastructure. We operate as a cloud service, so there's no hardware to fit and no downtime while it goes in.

It feeds Talkdesk's reporting and analytics, so supervisors see payment outcomes next to their other call metrics. It also sits alongside quality and workforce management without forcing new restrictions on call recording or screen capture.

Supported Payment Methods

Talkdesk customers can take Visa, Mastercard, American Express and the other major card brands. We support one-off payments, recurring payments and payment links sent during or after the call, and we connect to all the major UK and international acquirers and gateways.

About Talkdesk

Talkdesk is a global cloud contact centre leader for enterprises of all sizes. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Talkdesk serves customers in over 100 countries and is trusted by companies across financial services, healthcare, retail and government.

About Paytia

Paytia is a PCI DSS Level 1 certified provider of secure telephone payment solutions. Our technology keeps card data out of contact centres, so businesses can take payments by phone without agents ever hearing or seeing card details. For more, visit www.paytia.com.