Aircall Integration

Secure phone payments for Aircall

Aircall logoon Paytia SecureFlow

Add real-time card capture to your Aircall setup, two ways: Conference Pay drops Paytia in as a third party on a live Aircall call, and Paytia SIP routes your numbers above Aircall so card capture happens before the audio reaches the platform at all. Either way, the customer keys their card on their own keypad — nothing needs to be said aloud, and card data never touches your staff, your systems, or your call recordings.

  • Two integration routes: Conference Pay or Paytia SIP
  • Works with your existing Aircall setup — no changes needed
  • No extra hardware or app installs for agents
  • Aircall's CRM integrations keep working as they do today
  • DTMF tones masked before they reach Aircall or the recording
  • Simple monthly billing — no setup fees, no contracts

Level 1

PCI DSS certified

SAQ A

From SAQ D (329 → 22)

99.99%

Platform uptime

4 min

Sign-up time

How Paytia works with Aircall

Paytia connects via Aircall's API and webhooks, so your account structure doesn't change and agents stay in the Aircall interface they already use. You import users from Aircall at the click of a button, and when a payment comes up the agent either conferences Paytia in or dials 729 on Paytia SIP. Here's the flow.

  1. 1

    Agent on the Aircall call

    Your agent is on a live call with the customer using Aircall, exactly as they are today.

  2. 2

    Start the capture

    The agent conferences Paytia in as a third party — or, on Paytia SIP, dials 729 mid-call. Either way they stay on the line.

  3. 3

    Customer enters card details

    The customer taps their card details on their own phone keypad. DTMF masking replaces the tones, so nothing reaches the agent or the recording.

  4. 4

    Payment confirmed

    The payment processes securely through your gateway. The agent gets a live authorisation with a visual confirmation, and the call carries on.

Why teams choose Aircall with Paytia

Conference Pay

Activate secure card capture mid-call using Aircall's conference feature. No integration project — the agent conferences Paytia in and starts capturing payments.

Paytia SIP

Move your numbers above Aircall so card data is intercepted at the carrier level, before the audio reaches the platform. The cleanest PCI scope of the two routes.

CRM integrations untouched

Aircall's native links to Salesforce, HubSpot and Pipedrive keep working exactly as they do today — call logging, contact matching and analytics are unchanged.

Recordings stay clean

DTMF tones are masked before they reach Aircall, so the recording captures the conversation with no card data and no awkward silence to splice out.

Live status in the agent view

Agents get real-time visual and audio updates on the transaction, with in-call pop-up message cards and a live authorisation confirmation on the call.

Recurring and stored cards

The first call captures the card securely; after that you can charge against a stored token for subscriptions, instalment plans or repeat orders.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAAPCI DSS v4.0

Aircall + Paytia — common questions

Where does Paytia sit in the Aircall call flow?+

You've got two options. Conference Pay drops Paytia in as a third party on an existing Aircall call — the agent puts the customer on hold, conferences us in, and brings them back to enter the card. Paytia SIP routes the number above Aircall, so card capture happens at the carrier layer before the audio reaches Aircall at all. The second option gives you the cleanest PCI scope.

Will Aircall's call recording capture the card digits?+

No. The DTMF tones the customer presses are masked before they reach Aircall, so the recording captures the conversation cleanly with no card data and no awkward silence to splice out. That means you keep continuous recording running through the payment without a pause-and-resume workaround, and the recording is safe to drop into your CRM.

Does Paytia interfere with Aircall's CRM integrations?+

No. Aircall's native links to Salesforce, HubSpot, and Pipedrive keep working exactly as they do today — call logging, contact matching, and analytics are unchanged. Paytia connects via Aircall's API and webhooks, so the payment lands in your gateway and the call lands in your CRM the way it always has. The agent doesn't leave their Aircall interface during any of it.

How long does it take to add Paytia to an Aircall account?+

Sign-up is around four minutes and most Aircall customers are processing live transactions inside a working day. There's no integration project — you import users from Aircall at the click of a button, agents pick up where they were, and the only new step is conferencing Paytia in or dialling 729 when a payment comes up. There's no setup fee and no contract.

Can the same Paytia setup take recurring or saved-card payments?+

Yes. The first call captures the card securely; after that you can charge against a stored token for subscriptions, instalment plans, or repeat orders without the customer having to call back. The token is meaningless to anyone who intercepts it — only your gateway can charge against it — so you're not bringing card data back into Aircall to do it.

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Add secure payments to your Aircall setup

Book a 15-minute demo. We'll show a masked card capture on a live Aircall call — Conference Pay or Paytia SIP — and quote against your call volume.

PCI DSS Level 1
Cyber Essentials Plus

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