Secure phone payments for ContactOne

ContactOne provides the telephony layer — routing, ACD, IVR, quality management, omnichannel. Paytia layers on top to handle the payment capture step. When an agent takes a phone payment inside ContactOne, they initiate a secure Paytia session, the customer enters their card details via keypad, and the transaction processes through your chosen acquirer. ContactOne continues to handle the conversation and call recording; Paytia handles the card security.

ContactOne provides native call recording for quality assurance. Because Paytia's DTMF masking replaces card tones with flat audio at the point of entry, your recordings are automatically PCI compliant — there are no card digits to redact, pause, or rewrite. This avoids the ongoing maintenance burden of pause-and-resume recording, and protects you from recording errors that can turn into audit findings.

Paytia is delivered entirely through browsers and APIs — no per-agent hardware. When your contact centre scales from 50 to 500 agents for seasonal peaks like Black Friday, tax deadlines or donation drives, Paytia scales with you in minutes. There's no licence re-procurement, no telephony hardware install, and no PCI re-scoping exercise for the seasonal headcount.

Yes. Paytia is PCI DSS Level 1 certified and designed for the highest-compliance environments including banks, FCA-regulated financial services, insurance, and healthcare. DTMF masking keeps card data completely out of your environment, which simplifies audits, call recording compliance, and SAR responses — and you can offer secure phone payments alongside webchat, SMS and WhatsApp without mixing card data into any of those channels.

Yes. Paytia is designed for contact centres from a handful of seats up to 1,000+ agents. Every agent accesses the payment portal through any modern browser, so rollout is typically a week or two. We support omnichannel workflows where an agent can take voice, webchat, and SMS payments through the same interface — card data always stays out of your environment regardless of channel.

ContactOne + Paytia moves you from SAQ D (329 requirements) to SAQ A (22 requirements), which cuts audit preparation, control documentation, and ongoing evidence work significantly. Compliance is often more expensive than the payment processing itself, so the scope reduction is usually where the biggest saving sits.