Zoom Integration

Secure phone payments for Zoom

Zoom logoon Paytia SecureFlow

Take card payments on live Zoom Phone calls without card data reaching your agents, your recordings, or your network. Paytia sits on the SIP trunk alongside your Zoom Phone deployment — there's no rebuild — and you drop from SAQ D (329 controls) to SAQ A (22).

  • Agents stay on the Zoom Phone call throughout the payment
  • Card data never reaches agents, recordings or your network
  • No rebuild of your routing, dial plan or agent experience
  • DTMF tones masked in real time
  • Drop from SAQ D (329 controls) to SAQ A (22)
  • The same experience for office and home-based agents
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Level 1

PCI DSS certified

SAQ A

From SAQ D (329 → 22)

SIP

Trunk integration

Weeks

To go live

How Paytia works with Zoom

Paytia is added as a SIP trunk alongside your Zoom Phone deployment, so nothing about your routing or agent experience changes. When a payment comes up, the agent starts a secure capture, the customer keys their card on their own handset, and the digits route straight to your gateway. Here's the flow.

  1. 1

    Connect the SIP trunk

    Paytia is added as a SIP trunk alongside your Zoom Phone deployment. No change to your routing, your dial plan, or the agent's Zoom experience.

  2. 2

    Agent takes the call

    Your agent handles the Zoom Phone call exactly as they do today, right up to the payment step.

  3. 3

    Start a secure capture

    The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.

  4. 4

    Customer keys the card

    The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.

  5. 5

    Payment confirmed

    The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.

Why teams choose Zoom with Paytia

Sits on the SIP trunk

Paytia is added alongside your Zoom Phone deployment — no rebuild of your routing, your dial plan or the agent's Zoom experience.

Agent stays on the line

One action starts the capture. The agent stays in the Zoom Phone call throughout and picks the conversation straight back up once the payment authorises.

Recordings stay clean

DTMF tones are masked before they reach the recording layer, so there's no pause-and-resume and no post-call redaction. Your retention policy doesn't change.

Serious scope reduction

Capturing the card off your network drops most teams from SAQ D (329 controls) to SAQ A (22). Agents, desktops and recordings fall out of scope.

Works wherever agents are

Paytia sits at the SIP trunk level, not on the agent's device, so home workers on Zoom Phone get exactly the same payment flow as anyone in the office.

Straight to your gateway

The digits route directly to your payment gateway and the agent gets a real-time confirmation — the card number never exists anywhere on your side.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACard data never enters your network

Zoom + Paytia — common questions

How does Paytia integrate with Zoom Phone?+

Paytia connects as a SIP trunk and sits alongside your Zoom Phone deployment, so there's no rebuild of your routing or the agent's Zoom experience. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line.

Do agents have to leave Zoom to take a payment?+

No. The agent stays in the Zoom Phone call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorises.

What happens to our call recordings?+

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your recordings stay clean and your retention policy doesn't change.

How much PCI scope does this remove?+

Capturing the card off your network drops most teams from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

How quickly can we go live on Zoom Phone?+

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.

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Take secure payments on your Zoom Phone calls

Book a 15-minute demo. We'll show a masked card capture on a live call, walk through the SIP setup against your Zoom Phone deployment, and quote against your call volume.

PCI DSS Level 1
Cyber Essentials Plus
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