Secure phone payments for Five9

Paytia connects to your Five9 Intelligent Cloud Contact Center as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line.

No. The agent stays in the Five9 call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorises.

Yes. Because Paytia connects at the SIP trunk level, agent location doesn't affect how the integration works. Five9 is cloud-native, so your agents could be in multiple offices or working remotely — the payment capture behaves the same way regardless of where they're logged in from.

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your Five9 recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most Five9 contact centres from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.