Secure phone payments for Vonage

Paytia connects to your Vonage environment as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line. It works the same way across Vonage Contact Center and Vonage Business Communications.

No. The agent stays in the Vonage call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorises.

Yes. Because Paytia sits at the SIP trunk level, it doesn't matter where your agents are. Whether they're in the contact centre or working from home through Vonage's cloud platform, the payment flow is identical — the customer always enters their card on their own handset.

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your Vonage recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most Vonage contact centres from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.