Vonage Integration

Secure phone payments for Vonage

on Paytia SecureFlow

Take card payments on live Vonage calls without card data reaching your agents, your recordings, or your network. Paytia sits on the SIP trunk alongside Vonage — there's no rebuild — and you drop from SAQ D (329 controls) to SAQ A (22).

Agents stay on the Vonage call throughout the payment
Card data never reaches agents, recordings or your network
No rebuild of your routing, dial plan or agent desktop
DTMF tones masked in real time
Drop from SAQ D (329 controls) to SAQ A (22)
Works across Vonage Contact Center and Business Communications

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How it works with Vonage

Connect the SIP trunk

Paytia is added as a SIP trunk alongside your Vonage platform. No change to your routing, your dial plan, or your agent desktop.

Agent takes the call

Your agent handles the Vonage call exactly as they do today, right up to the payment step.

Start a secure capture

The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.

Customer keys the card

The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.

Payment confirmed

The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.

Level 1

PCI DSS certified

SAQ A

From SAQ D (329 → 22)

SIP

Trunk integration

Weeks

To go live

How Paytia works with Vonage

Paytia is added as a SIP trunk alongside your Vonage environment, so nothing about your routing or agent experience changes. When a payment comes up, the agent starts a secure capture, the customer keys their card on their own handset, and the digits route straight to your gateway. Here's the flow.

1
Connect the SIP trunk
Paytia is added as a SIP trunk alongside your Vonage platform. No change to your routing, your dial plan, or your agent desktop.
2
Agent takes the call
Your agent handles the Vonage call exactly as they do today, right up to the payment step.
3
Start a secure capture
The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.
4
Customer keys the card
The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.
5
Payment confirmed
The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.

Why teams choose Vonage with Paytia

Sits on the SIP trunk

Paytia is added alongside your Vonage environment — no rebuild of your routing, your dial plan or your agent desktop.

Agent stays on the line

One action starts the capture. The agent stays in the Vonage call throughout and picks the conversation straight back up once the payment authorises.

Recordings stay clean

DTMF tones are masked before they reach the recording layer, so there's no pause-and-resume and no post-call redaction. Your retention policy doesn't change.

Serious scope reduction

Capturing the card off your network drops most contact centres from SAQ D (329 controls) to SAQ A (22). Agents, desktops and recordings fall out of scope.

Works wherever agents are

Paytia sits at the SIP trunk level, so whether your agents are in the contact centre or working from home through Vonage's cloud platform, the payment flow is identical.

Straight to your gateway

The digits route directly to your payment gateway and the agent gets a real-time confirmation — the card number never exists anywhere on your side.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACard data never enters your network

Vonage + Paytia — common questions

How does Paytia integrate with Vonage?+

Paytia connects to your Vonage environment as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line. It works the same way across Vonage Contact Center and Vonage Business Communications.

Do agents have to leave Vonage to take a payment?+

No. The agent stays in the Vonage call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorises.

Does this work for remote and home-based agents?+

Yes. Because Paytia sits at the SIP trunk level, it doesn't matter where your agents are. Whether they're in the contact centre or working from home through Vonage's cloud platform, the payment flow is identical — the customer always enters their card on their own handset.

What happens to our call recordings?+

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your Vonage recordings stay clean and your retention policy doesn't change.

How much PCI scope does this remove?+

Capturing the card off your network drops most Vonage contact centres from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

How quickly can we go live on Vonage?+

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.

Use another tool too? See all our integrations.

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Take secure payments on your Vonage calls

Book a 15-minute demo. We'll show a masked card capture on a live call, walk through the SIP setup against your Vonage environment, and quote against your call volume.

PCI DSS Level 1

Cyber Essentials Plus

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