Avaya Integration

Secure phone payments for Avaya

Take card payments on live Avaya calls without card data reaching your agents, your recordings, or your network. Paytia sits on the SIP trunk alongside Avaya — there's no rebuild — and you drop from SAQ D (329 controls) to SAQ A (22).

Agents stay on the Avaya call throughout the payment
Card data never reaches agents, recordings or your network
No rebuild of your routing, dial plan or agent desktop
DTMF tones masked in real time
Drop from SAQ D (329 controls) to SAQ A (22)
Works across Avaya Aura, Experience Platform and on-premise estates

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How it works with Avaya

Connect the SIP trunk

Paytia is added as a SIP trunk alongside your Avaya platform. No change to your routing, your dial plan, or your agent desktop.

Agent takes the call

Your agent handles the Avaya call exactly as they do today, right up to the payment step.

Start a secure capture

The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.

Customer keys the card

The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.

Payment confirmed

The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.

Level 1

PCI DSS certified

SAQ A

From SAQ D (329 → 22)

SIP

Trunk integration

Weeks

To go live

How Paytia works with Avaya

Paytia is added as a SIP trunk alongside your Avaya platform, so nothing about your routing or agent experience changes. When a payment comes up, the agent starts a secure capture, the customer keys their card on their own handset, and the digits route straight to your gateway. Here's the flow.

1
Connect the SIP trunk
Paytia is added as a SIP trunk alongside your Avaya platform. No change to your routing, your dial plan, or your agent desktop.
2
Agent takes the call
Your agent handles the Avaya call exactly as they do today, right up to the payment step.
3
Start a secure capture
The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.
4
Customer keys the card
The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.
5
Payment confirmed
The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.

Why teams choose Avaya with Paytia

Sits on the SIP trunk

Paytia is added alongside your Avaya platform — no rebuild of your routing, your dial plan or your agent desktop.

Agent stays on the line

One action starts the capture. The agent stays in the Avaya call throughout and picks the conversation straight back up once the payment authorises.

Recordings stay clean

DTMF tones are masked before they reach the recording layer, so there's no pause-and-resume and no post-call redaction. Your retention policy doesn't change.

Serious scope reduction

Capturing the card off your network drops most contact centres from SAQ D (329 controls) to SAQ A (22). Agents, desktops and recordings fall out of scope.

On-premise or cloud

The SIP integration is the same whether you're running Avaya Aura on your own infrastructure or you've moved to the Avaya Experience Platform in the cloud.

Straight to your gateway

The digits route directly to your payment gateway and the agent gets a real-time confirmation — the card number never exists anywhere on your side.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAANo inbound access to your Avaya environment

Avaya + Paytia — common questions

How does Paytia integrate with Avaya?+

Paytia connects to your Avaya platform as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line. It works the same way across Avaya Aura, Avaya Experience Platform, and on-premise Avaya estates.

Do agents have to leave Avaya to take a payment?+

No. The agent stays in the Avaya call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorises.

Does this work with both on-premise and cloud Avaya deployments?+

Yes. The SIP integration is the same whether you're running Avaya Aura on your own infrastructure or you've moved to the Avaya Experience Platform in the cloud. Paytia doesn't need inbound access to your Avaya environment and works alongside whichever deployment model you're on.

What happens to our call recordings?+

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your Avaya recordings stay clean and your retention policy doesn't change.

How much PCI scope does this remove?+

Capturing the card off your network drops most Avaya contact centres from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

How quickly can we go live on Avaya?+

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.

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Take secure payments on your Avaya calls

Book a 15-minute demo. We'll show a masked card capture on a live call, walk through the SIP setup against your Avaya estate, and quote against your call volume.

PCI DSS Level 1

Cyber Essentials Plus

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Secure phone payments for Avaya

How Paytia works with Avaya