Secure phone payments for Avaya

Paytia connects to your Avaya platform as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line. It works the same way across Avaya Aura, Avaya Experience Platform, and on-premise Avaya estates.

No. The agent stays in the Avaya call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorizes.

Yes. The SIP integration is the same whether you're running Avaya Aura on your own infrastructure or you've moved to the Avaya Experience Platform in the cloud. Paytia doesn't need inbound access to your Avaya environment and works alongside whichever deployment model you're on.

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your Avaya recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most Avaya contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.