Secure phone payments for Amazon Connect

Paytia connects to your Amazon Connect instance as a SIP trunk and sits alongside it, so there's no rebuild of your contact flows or agent workspace. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line.

No. The agent stays in the Amazon Connect call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorizes.

Yes. Because Amazon Connect is cloud-native and Paytia sits at the SIP trunk level, it works the same whether your agents are in a contact center, at home, or spread across multiple locations. There's no dependency on a shared corporate network.

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your Amazon Connect recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most Amazon Connect contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, AWS environment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.