Secure phone payments for 8x8

Paytia connects to your 8x8 XCaaS platform as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line. It works the same way across 8x8 Contact Center and 8x8 Work.

No. The agent stays in the 8x8 call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorises.

Yes. Because 8x8 XCaaS is cloud-native, your agents can be in the office, at home, or anywhere else — the integration works identically wherever they are. Paytia sits on the SIP trunk, not on the agent's device, so agent location has no effect on PCI scope or how payments are captured.

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your 8x8 recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most 8x8 contact centres from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.