What is Dunning?
Dunning is the systematic process of communicating with customers to collect overdue payments, typically through a series of escalating reminders via email, SMS, phone, and eventually formal collection notices.
Overview
Dunning is the systematic process of communicating with customers to collect overdue payments, typically through a series of escalating reminders via email, SMS, phone, and eventually formal collection notices.
How It Works
Dunning is an important concept in modern payment processing. Understanding it helps businesses choose the right payment methods and technologies for their customers.
Relevance to Phone Payments
While dunning may primarily relate to other payment channels, businesses that accept payments across multiple channels — including phone — benefit from understanding how different payment methods complement each other.
Paytia's platform supports businesses across multiple payment channels. For phone payments specifically, Paytia's secure platform complements dunning by covering the voice channel where customers prefer to pay by phone.
Frequently Asked Questions
What is dunning?
Dunning is the systematic process of communicating with customers to collect overdue payments, typically through a series of escalating reminders via email, SMS, phone, and eventually formal collection notices.
How does dunning work with phone payments?
While dunning primarily operates in other channels, businesses that also take phone payments can use Paytia to cover the voice channel securely.
Is dunning PCI DSS compliant?
Any payment method that handles card data must comply with PCI DSS. The specific requirements depend on how the data is captured, transmitted, and stored.
Related Terms
See how Paytia handles dunning
Book a personalised demo and we'll show you how our platform works with your setup.
Request a Demo