Up and running in as little as 48 hours with next business day settlement from Tyl by NatWest, plus PCI-DSS Level 1 secure phone payments from Paytia. Whether you are new to Tyl or already a merchant, Paytia enhances the payment experience for your customers, your staff, and your business.
Paytia works for businesses switching to Tyl by NatWest and for existing NatWest customers adding secure phone payments on top.
Save on processing fees by switching to Tyl by NatWest — up and running in as little as 48 hours with next business day settlement — and add Paytia for PCI-DSS Level 1 secure phone payments from day one.
Keep the Tyl processing you have and add Paytia on top for secure phone payments, lower compliance costs, and agent-assisted sales opportunities.
Paytia Integration Time
2-4 days
on top of your existing Tyl account
PCI Scope Reduction
SAQ D to SAQ A
From SAQ D (329) to SAQ A (22 requirements)
Phone Payment Conversion Lift
15-30%
with agent-assisted secure entry
Card machines or Tyl Tap to Pay on your smartphone. Security and reliability built in with Tyl by NatWest.
Website payment pages, shopping cart integrations, or payment links. Tyl has you covered.
Your phone and an internet browser are all you need to take phone payments, secured by Paytia DTMF masking.
Tyl handles the acquiring side — the card terminals, the online gateway, the next-day settlement into your business bank account. Paytia handles the bit Tyl doesn't cover natively: the phone payment. When a customer rings to pay, the agent starts a Paytia session, the customer enters their card on their own keypad, and the digits route straight through to your existing Tyl account. The agent never hears the tones, your call recording never captures the digits, and your PCI DSS compliance scope drops from SAQ D to SAQ A.
The integration sits alongside your Tyl account rather than replacing anything. There's no second merchant account to reconcile, no separate set of statements to chase, and your Tyl rate review and settlement schedule carry on exactly as they were. That matters for UK SMEs who picked Tyl because it's a UK bank-owned acquirer — they don't want to add a US fintech in front of it just to take card details over the phone.
If you're weighing this up against other phone payment options, it's worth seeing what we've published on taking card payments over the phone and the wider payment gateways we work with. Tyl by NatWest is one of several acquirers we plug into — but for UK contact centres already banking with NatWest, it's usually the path of least resistance.
Tyl by NatWest is NatWest Group's payment acceptance brand for small and medium UK businesses. It provides card terminals, online payments, and merchant accounts under NatWest's banking infrastructure, with next business day settlement and UK-based support. Tyl is the brand most NatWest business banking customers see when they take card payments — face to face, online, or, when paired with Paytia, securely over the phone.
Tyl by NatWest processes card payments through PCI DSS Level 1 infrastructure, but a Tyl merchant account on its own doesn't make a contact centre's phone payment process compliant. Agents hearing card digits, or call recordings capturing them, is what creates PCI scope. Adding Paytia to a Tyl by NatWest account closes that gap: card data never reaches the agent, the call recording, or your business systems, and you move from SAQ D (329 requirements) to SAQ A (22 requirements).
Tyl by NatWest can have you up and running in as little as 48 hours with no hidden fees and no obligation. Paytia integrates on top of your Tyl account in a further 2-4 days, so you can take PCI-compliant phone payments within the first week.
Tyl by NatWest settles cash to your account the next business day, which is a significant advantage over processors with longer settlement windows. Combined with Paytia's secure phone payments, you get faster cash flow and stronger PCI compliance in the same stack.
No. Paytia integrates seamlessly with your existing Tyl by NatWest merchant account. You continue processing through Tyl exactly as before, and Paytia adds a secure layer for phone payments.
With Paytia, customers enter their card details via their phone keypad using DTMF masking technology. Tones are replaced with flat audio in real time, so agents never hear the digits. Card data never enters your environment, call recordings are automatically PCI compliant, and you move to SAQ A scope.
Our free rate review examines your last 3 months of processing statements to identify hidden charges — PCI compliance fees, statement fees, gateway fees, and rate markups — and compares them against Tyl by NatWest's transparent pricing. You receive a detailed report showing exact savings with zero obligation, typically within 24 to 48 hours.
Integration typically takes 2-4 days. We connect to your existing Tyl account via API, configure your secure payment interface, train your team, and you are live. No hardware needed.
Talk to Paytia about Tyl by NatWest, free rate reviews, 48-hour onboarding, and secure phone payments with DTMF masking.
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