Adyen Integration

Add telephone payments to your Adyen account

Keep your existing Adyen setup and add secure telephone payment capabilities without disruption.

One platform, every channel

Adyen's single-platform approach means one contract and one integration for online, in-store, and telephone payments. Adding Paytia extends that to your phone channel without a separate gateway.

MOTO credit card processing

Add secure Mail Order Telephone Order (MOTO) capabilities to your Adyen account for telephone credit card processing — PCI-compliant from day one.

Secure telephone payments

PCI-compliant telephone payment processing with DTMF masking through your Adyen account. Card data is captured on Paytia's infrastructure — your contact centre stays out of PCI scope.

Global acquiring, no intermediaries

Adyen holds its own acquiring licence in many markets. That means fewer hops in the payment chain — and potentially lower processing costs — for your telephone payments too.

Unified reporting across channels

Telephone payments appear in your Adyen dashboard alongside online and in-store transactions. One view of all your payment data, no reconciliation between separate systems.

Agent-assisted payments

Agents stay on the call and guide customers through payment. Card details are captured via the customer's keypad — the agent sees only a real-time status screen, never the card number.

RevenueProtect applies to phone payments

Adyen's RevenueProtect fraud detection — including risk scoring and velocity rules — applies to MOTO transactions submitted via Paytia in the same way it applies to your online payments.

Checkout customisation

Adyen's Payment Components and Drop-in UI give you flexible options for how customers interact with payments online. Paytia adds the equivalent secure capture layer for the phone channel.

How Adyen integration works

Why Adyen works well here

Single platform for all channels — one Adyen account covers online, in-store, and now telephone payments
Adyen holds its own acquiring licence in many markets, cutting out intermediary banks
RevenueProtect risk scoring and fraud rules apply to telephone payments submitted via Paytia
Real-time data across all channels — telephone payments appear in your Adyen dashboard immediately
Tokenisation for recurring payments — set up repeat billing over the phone using Adyen's stored card infrastructure
Multi-currency support for international telephone payments through your existing Adyen account
Your existing Adyen merchant rates apply to telephone payments — no separate contract or gateway
REST API with webhooks for event notifications — Paytia integrates natively with Adyen's API architecture

How the integration works technically

REST API with webhooks

Paytia connects to Adyen's REST API. Adyen's webhook notifications for payment events — authorisations, refusals, captures — work exactly as they do for your online payments.

Test and live environments

Adyen separates test and live environments completely. We validate the full telephone payment flow in Adyen's test environment before switching on, so nothing goes live untested.

Tokenised submissions only

Paytia captures card data via DTMF and passes a payment token to Adyen. Raw card data never enters your contact centre environment or Paytia's systems.

RevenueProtect stays active

Because Paytia submits to Adyen via the standard API, RevenueProtect's risk rules apply to telephone payments in the same way they apply to online transactions. No separate fraud configuration needed.

Already using Adyen for online or in-store payments?

Adyen's single-platform approach is one of its real strengths. Paytia extends that to your phone channel without a separate gateway contract, a separate reconciliation process, or changes to how your fraud tools are configured.

Adyen integration architecture

See how Paytia connects to your Adyen payment gateway to enable secure telephone credit card processing.

Adyen Payment Gateway Integration Flow - Secure telephone credit card processing through Paytia platform

Who benefits from Adyen + Paytia?

Any business using Adyen that also takes payments over the phone can benefit from adding Paytia.

Multinational businesses

Use Adyen's global acquiring and multi-currency support for telephone payments across international markets.

Hospitality & travel

Take secure phone bookings and deposits through your existing Adyen account without handling card data.

Enterprise contact centres

Descope your entire telephony environment from PCI DSS while keeping Adyen's fraud tools active.

Subscription services

Use Adyen's tokenisation with Paytia's telephone capture for secure recurring payment setup over the phone.

Frequently asked questions

Common questions about using Paytia with your Adyen payment gateway.

How does Paytia integrate with my Adyen payment gateway?

Paytia connects to your existing Adyen merchant account via a secure API integration. No changes to your Adyen configuration are needed — Paytia handles the secure card data capture layer and passes tokenised payment data to Adyen for processing.

How does Paytia help with PCI compliance when using Adyen?

Paytia is PCI DSS Level 1 certified. By capturing card data through our secure DTMF masking technology, your agents never hear or see card details. This removes your contact centre from PCI scope entirely, while your Adyen gateway continues to handle payment processing as normal.

Can my agents still assist customers during Adyen telephone payments?

Yes. Agents stay on the call throughout the payment process. They can guide customers through each step while Paytia captures card details securely via the customer's telephone keypad. The agent sees a real-time status screen but never has access to the card number.

What types of payments can I process through Adyen with Paytia?

Paytia supports single payments, pre-authorisations, recurring payments, and payment links — all processed through your Adyen gateway. You can also use tokenisation to store card details securely for future transactions.

Can I control which card types are accepted for telephone payments?

Yes. Paytia supports card type restrictions, allowing you to control which card brands and types are accepted for telephone payments through your Adyen gateway.

Does Paytia work with Adyen's RevenueProtect fraud tools?

Yes. Because Paytia submits tokenised payment data to Adyen for processing, all of Adyen's built-in fraud detection and risk management tools — including RevenueProtect — apply to telephone payments in the same way they apply to your online transactions.

How long does it take to add Paytia to my Adyen account?

Most businesses are live within a few days. There is no hardware to install, no software to deploy, and no changes to your existing Adyen configuration. Paytia connects via API and sits alongside your existing payment flows.

Will telephone payments appear in my Adyen dashboard?

Yes. All telephone payments processed through Paytia are submitted to Adyen and appear in your standard Adyen reporting alongside your online and in-store transactions, giving you a unified view of all payment channels.

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