Keep your existing Elavon setup and add secure telephone payment capabilities without disruption — on Realex or Opayo.
The agent stays on the call throughout. The customer keys their card details into their own phone keypad, and the DTMF tones are intercepted before they reach the agent or your call recordings. Card data never touches your contact centre.
For contact centres that prefer full separation, the customer enters card details against secure automated voice prompts. The agent is kept updated on progress without seeing any data, and can rejoin the call instantly by pressing *.
Agent Capture Assist settles every payment through your existing Elavon gateway — Realex or Opayo, whichever you're on. No change to your acquiring arrangement, rates, or contract.
Because card data is captured by Paytia's infrastructure and never heard or seen by your team, your PCI obligation drops from SAQ D to SAQ A. That means fewer questions, fewer controls, and far less compliance overhead.
Agents work from a configurable web-based terminal. Fields can be renamed, shown, hidden, or made required. CRM autofill populates customer details automatically, and multi-store ID support routes payments to the right Elavon sub-account.
Whether you're on a traditional PBX, a cloud CCaaS platform, or a simple SIP setup, Agent Capture Assist fits alongside it. We provide dedicated agent phone numbers and support both digital SIP and analogue call forwarding.
Immediate charging, reserve and pre-authorisation, recurring payment setup, and card-to-token capture are all supported. One- and two-stage processing options cover the full range of MOTO payment scenarios.
Trigger a payment session directly from your CRM or business application via API. Webhook callbacks deliver the result back to your systems the moment the payment completes — no manual checking needed.
The agent stays live on the call throughout. The customer keys their card details on their own phone keypad — the tones are intercepted before they reach the agent or your call recording system. The agent sees a real-time status screen showing which fields have been entered, but never the actual digits.
The customer is temporarily moved to an automated IVR to enter their card details against secure voice prompts. The agent waits on a parallel channel, watching progress. If the customer needs help at any point, the agent can rejoin by pressing * — no need to restart the payment.
Both modes settle through your existing Elavon Realex or Elavon Opayo gateway — there's no change to your acquiring arrangement, rates, or contract.
Paytia connects to the Elavon gateway API you're already on. Realex and Opayo are both supported — you don't need to move gateway or open a new merchant account.
Paytia captures card data via DTMF and passes a payment token to Elavon. Raw card data never enters your contact centre environment, your call recordings, or Paytia's permanent storage.
Whether you're on a cloud CCaaS platform, a traditional PBX, or a simple SIP trunk, Paytia fits alongside it. Dedicated agent numbers and both SIP and analogue forwarding options are included.
Initiate a payment session from your CRM or business application via the Paytia API. Webhooks deliver the outcome back to your system the moment the payment completes.
Paytia is PCI DSS Level 1 certified — the highest level of certification, independently audited each year. Because card data is captured by Paytia's infrastructure and never reaches your contact centre, your Self-Assessment Questionnaire drops from SAQ D (over 300 questions) to SAQ A (around 20 questions). Your Elavon gateway continues to handle settlement exactly as it does today.
Any business using Elavon Realex or Opayo that also takes payments over the phone can benefit from adding Paytia.
Descope your entire telephony environment from PCI DSS without changing your Elavon gateway or your agents' call handling approach.
Take secure telephone payments for regulated products — loans, insurance, or investment products — with a full PCI-compliant audit trail.
PCI-compliant MOTO transactions for appointment fees, invoices, and service payments — without any agent ever handling card details.
Take secure phone bookings, deposits, and balance payments through your existing Elavon account — no separate gateway, no separate contract.
Common questions about using Paytia with your Elavon payment gateway.
Paytia connects to your existing Elavon Realex or Elavon Opayo merchant account via a secure API integration. No changes to your Elavon configuration are needed — Paytia handles the secure card data capture layer and passes tokenised payment data to Elavon for processing and settlement.
With DTMF Suppression, the agent stays on the call throughout. The customer keys their card on their own phone keypad, and the tones are masked before they reach the agent or your recordings. With Channel Separation, the customer is briefly moved to an automated IVR to enter their card details against voice prompts, while the agent monitors progress from a separate screen and can rejoin instantly by pressing *. Both modes keep card data out of your environment.
Yes. Paytia supports both Elavon gateway platforms. If you're on Realex, payments settle through Realex. If you're on Opayo, they settle through Opayo. You can also have both connected if your business uses both gateways.
Paytia is PCI DSS Level 1 certified — the highest level. By capturing card data through our secure telephone payment infrastructure, your agents never hear or see card details. This removes your contact centre from PCI scope entirely, reducing your Self-Assessment Questionnaire from SAQ D to SAQ A. Your Elavon gateway continues to handle payment processing as normal.
Yes, in both modes. With DTMF Suppression, the agent stays live on the call and can guide the customer at every step — they just never hear the actual card digits. With Channel Separation, the customer temporarily enters an IVR to enter their card details, and the agent can rejoin the call instantly by pressing * if the customer needs help.
Paytia supports immediate payment charging, reserve and pre-authorisation, recurring payment plan setup, and card-to-token capture for future use — all settled through your Elavon Realex or Opayo gateway. Both one-stage and two-stage processing options are available.
Most integrations are live within a few weeks. There's no hardware to install, no software to deploy on your systems, and no changes to your existing Elavon configuration. Paytia works with any phone system or CCaaS platform via SIP or call forwarding.
Yes. Agent Capture Assist works alongside any CCaaS platform, cloud contact centre, or traditional PBX. We support both digital SIP and analogue call forwarding, and provide dedicated agent phone numbers. There's no requirement to change your telephony infrastructure.
Get started without changes to your existing Elavon setup. Secure, PCI-compliant telephone payments — settled through Realex or Opayo.
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