PayPal Global Partner

PayPal secure telephone payments

We're on PayPal's Global Partner Program. Add secure phone payments to your existing PayPal account — agents never hear the card, and most merchants drop two SAQ levels in the process.

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PayPal runs in more than 200 markets and plenty of those merchants take orders by phone too. A standard PayPal setup doesn't do DTMF masking or channel separation on a call — which is where we come in. We're the secure phone layer that sits on top of your PayPal account.

Add secure phone payments to PayPal

Keep the PayPal account you've already got. Plug us in for the phone channel. That's it.

We're a signed PayPal Partner

Paytia is on PayPal's Global Partner Program. The agreement covers PayPal Services wherever PayPal operates — so if you take PayPal in the UK, US, Europe or Australia, you can run Paytia on top of it.

Secure phone payments on your PayPal account

Your customer keys their card on the phone. Our DTMF masking turns the tones into flat beeps, so the agent never hears the digits. The card is tokenised and submitted to PayPal — the agent just sees a payment-complete screen.

MOTO, pre-auth, and agent-assisted

Take Mail Order / Telephone Order payments against PayPal without bolting on a second gateway. Agents stay on the call and talk the customer through it. No call transfers, no IVR dead-ends.

Keep the PayPal account you already have

No new merchant account, no re-underwriting, no migration. We connect to your existing PayPal setup by API. If you were taking payments this morning, you can take phone payments through us by the end of the week.

SAQ D to SAQ A

Card data sits on Paytia's PCI DSS Level 1 infrastructure — never on your agents, headsets, or call recordings. Most PayPal merchants move from 329 SAQ D controls to 22 SAQ A controls when they turn it on.

Online checkout keeps working

Paytia only comes into play for phone orders. Your PayPal checkout on the website and in the app carries on exactly as it does today. One merchant relationship, more channels.

Subscriptions and repeat billing

Tokenise the card on the phone call and store it against your PayPal account for recurring billing. Nothing sensitive sits on Paytia or on you — the token is the only thing that's kept.

Works wherever PayPal works

Paytia runs in the UK and US with merchants live across Europe and beyond. The partner agreement is global, so we can follow you into any market where PayPal is available.

How the PayPal integration works

Why PayPal + Paytia

  • Global agreement — not a UK or US deal, it covers PayPal wherever it runs
  • One PayPal merchant account covers online checkout and phone orders
  • Most merchants drop from SAQ D to SAQ A once we're live
  • Tokenise a card on the phone and reuse it for recurring billing through PayPal
  • Agents stay on the call the whole time — no transfers, no IVRs
  • No hardware, no new account, no switching — it's an API integration
  • Card data doesn't touch your agents, your call recordings, or your systems
  • Live with merchants in the UK, US and Europe today

How the integration works technically

API integration

We connect to PayPal's APIs using your existing merchant credentials. Nothing in your PayPal config needs to change to turn phone payments on.

DTMF masking on the call

The customer enters the card on their phone. We intercept the tones live, so the agent hears flat beeps instead of digits. The card never enters your environment.

Tokens, not cards, to PayPal

We capture the card on our PCI DSS Level 1 kit and hand PayPal a token to authorise against. The full PAN doesn't sit on us or on you.

One reporting view

Phone transactions show up in your normal PayPal reporting next to online payments. One reconciliation, same dashboard.

Already running PayPal online?

Don't change a thing. We don't touch your checkout. We're only in play when the order comes in by phone.

How it sits in the call

Paytia sits between the caller and your PayPal account. We capture the card on the call, tokenise it, and hand it to PayPal to process.

PayPal Payment Gateway Integration Flow — Secure telephone credit card processing through Paytia

Who this works for

Any business that already uses PayPal and still takes orders, bookings or payments over the phone.

Multi-market merchants

You run PayPal in more than one country. The partner agreement is global, so we can follow you into each one.

E-commerce with phone orders

Online checkout stays on PayPal. When a customer calls in, they pay the same way — just on the phone channel.

Subscription businesses

Take the first card on the call, store a PayPal token against the customer, and run recurring billing from there.

Contact centres

Keep PayPal as the settlement rail. Drop telephony out of PCI scope. Don't rebuild the whole stack.

Frequently asked questions

The things people usually ask before they turn it on.

Is Paytia an official PayPal partner?

Yes — we're on PayPal's Global Partner Program. The agreement covers PayPal Services worldwide, which is why you'll find us working with PayPal merchants in the UK, US and beyond.

How does it plug into my PayPal account?

We connect to your existing PayPal account over the API. You don't change any PayPal settings, you don't open a new merchant account, and your online checkout isn't touched. We sit alongside PayPal and handle the phone channel.

What happens to PCI compliance?

Paytia is PCI DSS Level 1 certified. Because your agents never hear or see the card — the customer keys it on their phone and we tokenise it before it hits PayPal — your contact centre drops out of PCI scope. Most PayPal merchants move from SAQ D (329 controls) to SAQ A (22).

Can my agents still help the customer during the payment?

Yes. Agents stay on the call the whole time. They guide the customer through it, see a live status screen, and confirm the result — they just never see the card number.

What kinds of payments are supported?

Single payments, pre-authorisations, recurring billing and card-on-file with tokenisation. All of it settles through your PayPal account the same way an online payment would.

Does this work in the US as well as the UK?

Yes. The partner agreement is a global one. We run operations in both the UK and US, and we're set up to support PayPal merchants in other markets too.

How long does go-live take?

Most businesses are live in a few days. No hardware, no software to install, no changes to your PayPal setup. The slowest part is usually internal sign-off, not the integration.

Where do the transactions show up?

In your PayPal reporting, alongside online and in-app payments. One reconciliation, one dashboard.

Ready to turn on phone payments for PayPal?

Live in a few days. Nothing to change on the PayPal side. Book a 20-minute walkthrough and we'll show you how it looks on a real call.

PCI DSS Level 1
Cyber Essentials Plus
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