Secure phone payments for Elavon
on Paytia SecureFlowElavon is a US-headquartered global payments provider, and Paytia supports its gateway platforms — Realex and accounts that came over from the retired Opayo brand (formerly Sage Pay). You choose how card capture works on a call: DTMF Suppression, where the agent stays live and the customer's keypad tones are masked, or Channel Separation, where the customer enters their card against automated voice prompts while the agent watches progress. Either way, every payment settles through the Elavon gateway you're already on.
- Works on every Elavon gateway platform
- Two capture modes: DTMF Suppression or Channel Separation
- No change to your acquiring arrangement, rates or contract
- SAQ drops from over 300 questions to around 20
- Works with any PBX, CCaaS platform or SIP setup
- API triggers and webhooks connect to your CRM
How it works with Elavon
Connect your Elavon gateway
We link to your existing Elavon account. You don't move gateway or open a new merchant account — settlement carries on exactly as it does today.
Choose your capture mode
DTMF Suppression keeps the agent live on the call while the tones are masked. Channel Separation moves the customer to secure voice prompts — the agent can rejoin instantly by pressing star.
The customer enters their card
Either on their keypad while the agent listens to flat tones, or against IVR prompts on a parallel channel. Card data never reaches your team or your recordings.
Elavon settles the payment
Paytia passes a payment token to Elavon, webhooks deliver the outcome back to your CRM the moment it completes, and the transaction settles through your Elavon gateway as normal.
2
Capture modes, one outcome
All
Elavon platforms supported
SAQ A
Card data off your systems
Weeks
To go live
How Paytia works with Elavon
Paytia connects to the Elavon gateway API you're already on — including Realex, or more than one gateway if your business runs several. Card data is captured on our infrastructure and tokenized before it goes anywhere near Elavon. Here's the flow.
- 1
Connect your Elavon gateway
We link to your existing Elavon account. You don't move gateway or open a new merchant account — settlement carries on exactly as it does today.
- 2
Choose your capture mode
DTMF Suppression keeps the agent live on the call while the tones are masked. Channel Separation moves the customer to secure voice prompts — the agent can rejoin instantly by pressing star.
- 3
The customer enters their card
Either on their keypad while the agent listens to flat tones, or against IVR prompts on a parallel channel. Card data never reaches your team or your recordings.
- 4
Elavon settles the payment
Paytia passes a payment token to Elavon, webhooks deliver the outcome back to your CRM the moment it completes, and the transaction settles through your Elavon gateway as normal.
Why teams choose Elavon with Paytia
DTMF Suppression — agent stays live
The customer keys their card on their own keypad while the agent stays on the call. Tones are intercepted before they reach the agent or your recordings.
Channel Separation — IVR mode
For contact centers that prefer full separation: the customer enters card details against voice prompts while the agent monitors progress and can rejoin by pressing star.
Configurable virtual terminal
Rename, show, hide, or require fields. CRM autofill populates customer details, and multi-store ID support routes payments to the right Elavon sub-account.
Full payment flexibility
Immediate charging, reserve and pre-authorization, recurring plan setup, and card-to-token capture — with one- and two-stage processing options.
Any phone system
Traditional PBX, cloud CCaaS, or a simple SIP trunk — Paytia fits alongside it, with dedicated agent numbers and both SIP and analogue forwarding.
API and webhooks
Trigger a payment session from your CRM via API, and get the result delivered back by webhook the moment the payment completes.
Elavon + Paytia — common questions
How does Paytia integrate with my Elavon gateway?+
Paytia connects to your existing Elavon merchant account via a secure API integration. No changes to your Elavon configuration are needed — Paytia handles the card capture layer and passes tokenized payment data to Elavon for processing and settlement.
What's the difference between DTMF Suppression and Channel Separation?+
With DTMF Suppression, the agent stays on the call while the customer keys their card and the tones are masked. With Channel Separation, the customer briefly moves to an automated IVR to enter their card against voice prompts, while the agent monitors from a separate screen and can rejoin instantly by pressing star. Both keep card data out of your environment.
Does this work with Realex — or an account that started on Opayo?+
Yes. If you're on Realex, payments settle through Realex. Opayo has been retired into Elavon, and accounts that came over settle through Elavon the same way. You can have more than one gateway connected if your business uses several.
How does Paytia help with PCI compliance when using Elavon?+
Paytia is PCI DSS Level 1 certified. Because card data is captured on our infrastructure and never heard or seen by your team, your Self-Assessment Questionnaire drops from SAQ D (over 300 questions) to SAQ A (around 20). Elavon settlement continues unchanged.
Does it work with our existing phone system?+
Yes. Paytia works alongside any CCaaS platform, cloud contact center, or traditional PBX. We support digital SIP and analogue call forwarding and provide dedicated agent phone numbers — no telephony changes required.
How long does setup take?+
Most integrations are live within a few weeks. There's no hardware to install, no software to deploy on your systems, and no changes to your existing Elavon configuration.
Use another tool too? See all our integrations.
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Learn moreAdd secure phone payments to Elavon
No changes to your Elavon setup — secure, PCI-compliant telephone payments settled through your Elavon gateway. Book a demo to see both capture modes.
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