Elavon Integration

Secure phone payments for Elavon

Elavon logoon Paytia SecureFlow

Elavon is a US-headquartered global payments provider, and Paytia supports its gateway platforms — Realex and accounts that came over from the retired Opayo brand (formerly Sage Pay). You choose how card capture works on a call: DTMF Suppression, where the agent stays live and the customer's keypad tones are masked, or Channel Separation, where the customer enters their card against automated voice prompts while the agent watches progress. Either way, every payment settles through the Elavon gateway you're already on.

  • Works on every Elavon gateway platform
  • Two capture modes: DTMF Suppression or Channel Separation
  • No change to your acquiring arrangement, rates or contract
  • SAQ drops from over 300 questions to around 20
  • Works with any PBX, CCaaS platform or SIP setup
  • API triggers and webhooks connect to your CRM
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2

Capture modes, one outcome

All

Elavon platforms supported

SAQ A

Card data off your systems

Weeks

To go live

How Paytia works with Elavon

Paytia connects to the Elavon gateway API you're already on — including Realex, or more than one gateway if your business runs several. Card data is captured on our infrastructure and tokenised before it goes anywhere near Elavon. Here's the flow.

  1. 1

    Connect your Elavon gateway

    We link to your existing Elavon account. You don't move gateway or open a new merchant account — settlement carries on exactly as it does today.

  2. 2

    Choose your capture mode

    DTMF Suppression keeps the agent live on the call while the tones are masked. Channel Separation moves the customer to secure voice prompts — the agent can rejoin instantly by pressing star.

  3. 3

    The customer enters their card

    Either on their keypad while the agent listens to flat tones, or against IVR prompts on a parallel channel. Card data never reaches your team or your recordings.

  4. 4

    Elavon settles the payment

    Paytia passes a payment token to Elavon, webhooks deliver the outcome back to your CRM the moment it completes, and the transaction settles through your Elavon gateway as normal.

Why teams choose Elavon with Paytia

DTMF Suppression — agent stays live

The customer keys their card on their own keypad while the agent stays on the call. Tones are intercepted before they reach the agent or your recordings.

Channel Separation — IVR mode

For contact centres that prefer full separation: the customer enters card details against voice prompts while the agent monitors progress and can rejoin by pressing star.

Configurable virtual terminal

Rename, show, hide, or require fields. CRM autofill populates customer details, and multi-store ID support routes payments to the right Elavon sub-account.

Full payment flexibility

Immediate charging, reserve and pre-authorisation, recurring plan setup, and card-to-token capture — with one- and two-stage processing options.

Any phone system

Traditional PBX, cloud CCaaS, or a simple SIP trunk — Paytia fits alongside it, with dedicated agent numbers and both SIP and analogue forwarding.

API and webhooks

Trigger a payment session from your CRM via API, and get the result delivered back by webhook the moment the payment completes.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACall recordings stay PCI compliant

Elavon + Paytia — common questions

How does Paytia integrate with my Elavon gateway?+

Paytia connects to your existing Elavon merchant account via a secure API integration. No changes to your Elavon configuration are needed — Paytia handles the card capture layer and passes tokenised payment data to Elavon for processing and settlement.

What's the difference between DTMF Suppression and Channel Separation?+

With DTMF Suppression, the agent stays on the call while the customer keys their card and the tones are masked. With Channel Separation, the customer briefly moves to an automated IVR to enter their card against voice prompts, while the agent monitors from a separate screen and can rejoin instantly by pressing star. Both keep card data out of your environment.

Does this work with Realex — or an account that started on Opayo?+

Yes. If you're on Realex, payments settle through Realex. Opayo has been retired into Elavon, and accounts that came over settle through Elavon the same way. You can have more than one gateway connected if your business uses several.

How does Paytia help with PCI compliance when using Elavon?+

Paytia is PCI DSS Level 1 certified. Because card data is captured on our infrastructure and never heard or seen by your team, your Self-Assessment Questionnaire drops from SAQ D (over 300 questions) to SAQ A (around 20). Elavon settlement continues unchanged.

Does it work with our existing phone system?+

Yes. Paytia works alongside any CCaaS platform, cloud contact centre, or traditional PBX. We support digital SIP and analogue call forwarding and provide dedicated agent phone numbers — no telephony changes required.

How long does setup take?+

Most integrations are live within a few weeks. There's no hardware to install, no software to deploy on your systems, and no changes to your existing Elavon configuration.

Use another tool too? See all our integrations.

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Add secure phone payments to Elavon

No changes to your Elavon setup — secure, PCI-compliant telephone payments settled through your Elavon gateway. Book a demo to see both capture modes.

PCI DSS Level 1
Cyber Essentials Plus
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