Barclays ePDQ Integration

Secure phone payments for Barclays ePDQ

Barclays ePDQ is the Barclays payment gateway for online payments, with detailed payment management and reporting. If your business also takes payments by phone, Paytia closes the gap: you connect the ePDQ account you already have, and we route secure captures through it. Customers key their card on their own keypad, the tones are masked, and the payment settles through ePDQ — with card data never entering your environment.

  • Keep your Barclays ePDQ gateway account
  • Agents never hear or see card details
  • Phone, pay-by-link, stored card and web checkout capture
  • Call recordings stay clean automatically
  • Your PCI scope drops to SAQ A for remote payments
  • No hardware, no changes to your online setup
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Level 1

PCI DSS certified

SAQ A

Card data off your systems

Yours

Keep your ePDQ account

Weeks

To go live

How Paytia works with Barclays ePDQ

Paytia is gateway-agnostic: we add a secure capture layer in front of the gateway you already run. Your ePDQ reporting and settlement carry on as normal — the only change is that card data now bypasses your business entirely. Here's the flow.

  1. 1

    Connect your ePDQ account

    Link your existing Barclays ePDQ gateway to Paytia. Your online payment pages and reporting carry on untouched — we only handle the channels where a person is involved.

  2. 2

    Start a secure session

    Your agent opens the browser-based virtual terminal, or sends a branded payment link by SMS or email for customers who'd rather pay after the call.

  3. 3

    The customer keys their card

    The customer enters their card on their own phone keypad. DTMF masking flattens the tones in real time — the agent hears nothing identifiable.

  4. 4

    ePDQ settles the payment

    The tokenised payment routes through your ePDQ gateway and the outcome lands on the agent's screen the moment it completes.

Why teams choose Barclays ePDQ with Paytia

Agent-assisted capture

Agents stay on the call and guide the customer, watching a real-time status screen that shows progress — never the card numbers.

Every remote channel

Phone payments, payment links, stored-card charges and web checkout — all captured on Paytia's infrastructure and routed through ePDQ.

Recordings stay compliant

Tones are masked at source, so call recordings never contain card data. No pause-and-resume workarounds to maintain.

Tokens, not cards

Card details are tokenised on capture. The full card number never sits on your systems or in your network.

Browser-based terminal

The agent terminal runs in any web browser and works alongside whatever phone system you already use.

Gateway untouched

ePDQ keeps handling processing and settlement exactly as it does today. Paytia only adds the secure capture layer.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACall recordings stay PCI compliant

Barclays ePDQ + Paytia — common questions

How does Paytia work with Barclays ePDQ?+

You connect your existing ePDQ gateway account to Paytia, and we route secure captures through it. Paytia handles the card data capture — phone, payment link, stored card or web checkout — and ePDQ processes the payment as normal.

Do I need to change my ePDQ configuration?+

No. Your online payment pages, reporting and settlement stay exactly as they are. Paytia sits alongside the gateway and only handles the capture layer for remote payments.

How does this help with PCI compliance?+

Paytia is PCI DSS Level 1 certified. Card data is captured on our infrastructure, so your agents never hear or see it and your recordings never contain it. That keeps your phone channel at SAQ A scope.

Can agents stay on the call during the payment?+

Yes. The agent guides the customer the whole way through while the customer keys their card on their own keypad. The agent sees a live status screen, never the digits.

How long does it take to go live?+

Typically a few weeks from sign-up. There's no hardware to install and no changes to your ePDQ setup — we'll confirm timescales once we've seen your configuration.

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Add secure phone payments to Barclays ePDQ

Keep your ePDQ gateway exactly as it is. Book a demo and we'll show a masked phone payment settling through the gateway you already use.

PCI DSS Level 1
Cyber Essentials Plus
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