Secure phone payments for NICE CXone

Paytia connects to your NICE CXone environment as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line. It works the same way whether your agents are in the contact center or working from home.

No. The agent stays in the CXone call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorizes.

Yes. Paytia connects at the SIP trunk level, so it doesn't matter where your CXone agents are provisioned or how they're distributed. Because CXone is fully cloud-based, your agents might be spread across multiple sites or home desks — the payment capture works the same way for all of them.

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your CXone recordings stay clean and your retention policy doesn't change.

Capturing the card off your network drops most NICE CXone contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.