Secure, compliant, integrated
Your agent clicks a button in their console and a secure payment form drops into the thread. No links to copy, no new tab, no "hold on, I'll send you to a different page."
The form's hosted on our PCI DSS Level 1 infrastructure. Card details go straight to us, never through your chat platform, your servers, or your agent's browser. Your agent can't see the numbers even if they tried.
We process the card in real time. Both sides see the "paid" confirmation in the thread within seconds, a receipt fires to the customer's email if you want one, and the chat keeps going. No "did you get it?" moments.
Your customers already talk to you through chat. Adding payments into the same conversation cuts the drop-off you get when you hand them off to email, SMS, or a separate checkout — and it gives you a cleaner audit trail without a stack rebuild.
Your customer stays in the same chat from "how do I pay?" through to "paid, thanks." Most abandonment happens at the switchover — an email that never gets opened, an SMS that lands in spam, a checkout tab that gets closed. Keep them in the thread and you keep the transaction.
Your agent fires the form, it appears inline, the customer enters their card in the thread. The form's hosted by us on PCI DSS Level 1 infrastructure. It looks native to the chat, but it isn't touching your systems.
Because card data never reaches your chat platform, your servers, or your agent's browser, your business stays out of PCI scope for that payment flow. We tokenize cards the moment they're captured, so the numbers only exist inside our environment.
Both sides see the payment confirmed in the thread within seconds. No "has it gone through?" follow-ups, no manual status updates from your agent. The confirmation's written into the chat transcript automatically.
Every payment's logged with the chat session ID, who ran it, when, for how much, and what the gateway said back. Good enough for a PCI auditor, good enough for a chargeback dispute, good enough for finance at month-end.
WhatsApp Business, Facebook Messenger, your web chat widget, LiveChat, Zendesk, Intercom, and anything custom via our REST API. One integration, every channel your customers actually use.
Every chat payment runs on infrastructure that's audited against the highest standards US payments law asks for — PCI DSS Level 1, with CCPA, NY SHIELD, and HIPAA (under a BAA) all accounted for.
Payment data's encrypted in transit with TLS 1.2 or better, and at rest with AES-256. The sensitive stuff never passes through your chat platform, your servers, or your network, so there's nothing for an attacker to steal from your side.
The moment a card's captured, we replace the number with a one-way token. The original digits only exist inside our PCI environment. Your business gets a token it can use to take future payments without ever seeing the card again.
Level 1's the top PCI rating. We're audited every year by a Qualified Security Assessor, and the certification covers every payment channel we run, chat included. If a buyer asks for our ROC, we send it.
Every payment runs through velocity checks, geolocation, and pattern screening before it hits your gateway. Rules are tunable — some customers dial fraud checks up hard, some run them light. You set the risk profile you want.
US payments can be processed and stored in US data centers. That covers CCPA, NY SHIELD, and HIPAA (under a BAA with covered entities). If you've got specific residency rules from a state regulator, tell us and we'll map to them.
Pull transaction reports by date, agent, platform, or outcome. Webhooks and the API push the data into whatever you use for finance, BI, or revenue cycle — so your month-end close doesn't need a hand-typed spreadsheet.
Web chat payments let your team take a card payment inside the chat window — your site widget, WhatsApp Business, or Messenger. Your agent triggers a secure form, it drops into the thread, the customer fills it in, and both sides see the confirmation without leaving the conversation.
Yes. The payment form sits inside our PCI DSS Level 1 environment, so card data never touches your chat platform, your servers, or your agent's screen. Most customers see their own PCI scope shrink as a result, which is a real cost saving on the annual audit.
Most of the mainstream ones — web chat widgets, Facebook Messenger, WhatsApp Business, LiveChat, Zendesk, Intercom. If you're running something bespoke or in-house, our REST API handles that.
Yes. We'll sign a BAA for healthcare customers. The chat platform itself needs to handle PHI correctly, but we keep card data and payment metadata out of any system that touches it.
Yes — Facebook Messenger and WhatsApp Business are both supported. The customer pays in the thread, no redirects, no app switch, no "call us on this number instead."
They do. Keeping someone in the same conversation from their first question to "paid" cuts the drop-off you get at every handoff — the email link that gets lost, the SMS that goes to spam, the separate checkout tab the customer closes.
All major cards — Visa, Mastercard, Amex, Discover — plus ACH where your gateway supports it. Exact options come down to your processor, so tell us your preference before you go live.
Yes. One-off payments and subscription setup both work. We tokenize the card on first capture, so future charges run without asking the customer to re-enter anything.
No. Cards are tokenized on capture and never exposed to you, your agents, or your systems. That keeps you out of the card-data storage obligations that drive most of the cost and risk under PCI DSS and state laws like CCPA and NY SHIELD.
Used by British American Tobacco · Howard Kennedy · CITB · Clinical Partners · Trinity Hall College
Since 2016
Building secure payments
PCI DSS Level 1
Highest certification
99.99%
Platform uptime
£40M+
Transactions processed
Add PCI DSS Level 1 compliant payments to your web chat, WhatsApp, and Messenger channels. Book a free demo or call +1 628 295 2250.
Trusted by law firms, insurers, healthcare providers and regulated businesses worldwide. Learn more about Paytia
Other ways to take payments in this channel.