Add real-time card capture to your Aircall telephony service with Paytia's Conference Pay service. Keep customer payment data safe and secure by ensuring no information needs to be exposed verbally or visually during payment processing.
Card data never touches your staff, your systems, or your call recordings. That means no data exposure, lower fraud risk, and easy PCI compliance.
How it works with Aircall
Agent on Aircall call
Your agent is on a live call with the customer using Aircall.
Conference Paytia in
Agent conferences in Paytia to start secure payment capture.
Customer enters card details
Customer taps card details on their phone keypad. DTMF tones are masked.
Payment confirmed
Payment processes securely. Agent gets confirmation. Call continues.
Level 1
PCI DSS certified
SAQ A
From SAQ D (329 → 22)
99.99%
Platform uptime
4 min
Sign up time
The Paytia Agent Capture Assist Secure Virtual Terminal integrates with Aircall telephony to provide a simple and secure way to take customer payments during calls
How it works
With Paytia for Aircall, customers enter their card details privately using their phone keypad, while agents receive real-time visual and audio updates on the transaction status.
Without exposing them to fraud or card-data theft, and ensuring the business complies with payment-industry and data-protection requirements.
Conference Pay for Aircall
Activate secure card capture mid-call using Aircall's conference feature. No integrations required — just conference in Paytia and start capturing payments.
Agent places customer on hold using Aircall hold function
Agent conferences in Paytia as third party to the call
Agent enters their Paytia Agent ID via keypad
Agent takes customer off hold and back into the call
Customer enters card details securely on their phone keypad
Paytia SIP
Move your numbers above Aircall to benefit from total PCI DSS compliance across the Aircall platform.
Agent makes or receives a call as normal through Aircall
Agent completes the Paytia capture form
Agent dials telephone keys 7 2 9 to start payment card capture
See how our secure payment integration fits into your Aircall workflow
Import users at the click of a button
Paytia uses Aircall click-to-call and in-call pop-up message cards to speed up interactions
Customers use their own telephone keypads for secure card entry live on the call
When a Conference Pay session ends, Paytia hands the call back to the agent. For that to work cleanly, your Aircall admin needs to configure two things per payment-taking agent — each takes around five minutes in the Aircall admin console.
Stage 01 — Per user
Set the agent's Call preferences
Open the agent in the admin console and apply a short wrap-up time. Without it, the agent could pick up a new inbound call at the exact moment Paytia tries to return the payment call — and the customer would be lost.
Sign in to dashboard.aircall.io as an Admin or Owner
Go to Users and Teams and open the agent who'll take payments
Click the Call preferences tab beneath their name
Set Wrap-up time to 0 min / 2 sec, then save
The 2-second window gives Paytia enough time to ring the agent back before Aircall queues them for another incoming call.
Stage 02 — Per number
Build a Smartflow that rings the agent
Each payment-taking agent needs a dedicated Aircall number whose Smartflow routes incoming calls straight to them — and only them. That's the number Paytia dials when it hands the call back.
Go to Numbers and pick or create a number for the agent
Open Call Distribution on that number, then click Build your call flow or Edit
Choose Start from scratch — don't use a template
Add a Ring to action between Call comes in and Call ends; on the User tab, pick the agent you configured in Stage 01
Set Ring for to 30 seconds and turn Wait for busy agents on
Click Publish in the top-right corner, confirm the Published status, then click Exit
“Wait for busy agents” means the returning call queues politely while the agent's still in wrap-up — rather than dropping straight to voicemail.
Both stages are needed for every agent who'll take card payments — your Aircall admin repeats them per person, not once for the whole account.
You've got two options. Conference Pay drops Paytia in as a third party on an existing Aircall call — agent puts the customer on hold, conferences us in, and unmasks them again to enter the card. Paytia SIP routes the number above Aircall, so card capture happens at the carrier layer before the audio reaches Aircall at all. The second option gives you the cleanest PCI scope. Telephone payments covers both flows in detail, and you can watch the Aircall integration demo to see it on a real call. For other supported phone systems, see all telephony partners.
No. The DTMF tones the customer presses are masked before they reach Aircall, so the recording captures the conversation cleanly with no card data and no awkward silence to splice out. That means you keep continuous recording running through the payment without a pause-and-resume workaround, and the recording is safe to drop into your CRM. See DTMF masking for how the suppression works.
No. Aircall's native links to Salesforce, HubSpot, and Pipedrive keep working exactly as they do today — call logging, contact matching, and analytics are unchanged. Paytia connects via Aircall's API and webhooks, so the payment lands in your gateway and the call lands in your CRM the way it always has. The agent doesn't leave their Aircall interface during any of it; the product tour shows the combined view.
Sign-up is around four minutes and most Aircall customers are processing live transactions inside a working day. There's no integration project — you import users from Aircall at the click of a button, agents pick up where they were, and the only new step is conferencing Paytia in or dialling 729 when a payment comes up. There's no setup fee and no contract; get in touch if you'd like a walkthrough on your own Aircall account.
Yes. The first call captures the card securely; after that you can charge against a stored token for subscriptions, instalment plans, or repeat orders without the customer having to call back. The token is meaningless to anyone who intercepts it — only your gateway can charge against it — so you're not bringing card data back into Aircall to do it. Recurring payments walks through the setup.
See how Paytia integrates with Aircall for PCI-compliant phone payments.
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