What is Average Handling Time?
Average Handling Time (AHT) is a contact centre metric measuring the average total time spent on a customer interaction, including talk time, hold time, and after-call work.
Overview
Average Handling Time (AHT) is a contact centre metric measuring the average total time spent on a customer interaction, including talk time, hold time, and after-call work.
How It Works
Average Handling Time (AHT) is an important concept in payment security and compliance. Understanding it helps businesses protect cardholder data and meet PCI DSS requirements.
Why It Matters
Implementing proper average handling time practices reduces the risk of data breaches, lowers compliance costs, and protects both the business and its customers from fraud.
Paytia's PCI DSS Level 1 certified platform incorporates average handling time as part of its comprehensive security approach. By processing phone payments through DTMF suppression, Paytia ensures card data is protected at every stage.
Frequently Asked Questions
What is average handling time?
Average Handling Time (AHT) is a contact centre metric measuring the average total time spent on a customer interaction, including talk time, hold time, and after-call work.
Why is average handling time important for PCI DSS?
PCI DSS requires organisations to implement average handling time as part of their security controls for protecting cardholder data.
How does Paytia handle average handling time?
Paytia implements average handling time as part of its PCI DSS Level 1 certified infrastructure, ensuring all phone payments are processed securely.
Related Terms
See how Paytia handles average handling time (aht)
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