What is Computer Telephony Integration?
Computer Telephony Integration (CTI) connects telephone systems with computer applications, enabling features like automatic screen pops (displaying customer information when a call arrives), click-to-dial, and call logging.
Overview
Computer Telephony Integration (CTI) connects telephone systems with computer applications, enabling features like automatic screen pops (displaying customer information when a call arrives), click-to-dial, and call logging.
How It Works
Computer Telephony Integration (CTI) is an important concept in payment security and compliance. Understanding it helps businesses protect cardholder data and meet PCI DSS requirements.
Why It Matters
Implementing proper computer telephony integration practices reduces the risk of data breaches, lowers compliance costs, and protects both the business and its customers from fraud.
Paytia's PCI DSS Level 1 certified platform incorporates computer telephony integration as part of its comprehensive security approach. By processing phone payments through DTMF suppression, Paytia ensures card data is protected at every stage.
Frequently Asked Questions
What is computer telephony integration?
Computer Telephony Integration (CTI) connects telephone systems with computer applications, enabling features like automatic screen pops (displaying customer information when a call arrives), click-to-dial, and call logging.
Why is computer telephony integration important for PCI DSS?
PCI DSS requires organisations to implement computer telephony integration as part of their security controls for protecting cardholder data.
How does Paytia handle computer telephony integration?
Paytia implements computer telephony integration as part of its PCI DSS Level 1 certified infrastructure, ensuring all phone payments are processed securely.
Related Terms
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