Rent arrears, tenant data security, and recurring payment management demand specialist solutions.
Late and missed rent payments are the single biggest financial challenge for housing providers. Manual chasing is time-consuming and inconsistent, and arrears compound quickly.
Tenants call to pay rent by card, and staff take card details over the phone. This exposes your organisation to PCI compliance risk and puts tenant data at risk.
Housing providers hold sensitive personal and financial data for vulnerable tenants. A data breach could cause serious harm and erode trust in your organisation.
Setting up and maintaining recurring rent payments across hundreds or thousands of tenants is complex. Card expiry, failed payments, and tenant turnover create constant admin.
Every feature designed to solve real payment challenges for housing associations, landlords, and letting agents.
DTMF masking means tenants key in card details during the call, but your staff hear only flat tones. Card data never enters your housing systems.
Tenants set up recurring card payments during a single phone call. Tokenised storage means rent collects automatically each month without re-entering card details.
Send automated reminders with secure payment links to tenants in arrears. Reduce overdue rent without tying up housing officers on collection calls.
Give tenants a self-service portal to make payments, view balances, and manage their payment methods — available 24/7 without needing to call.
Securely capture bank account details for Direct Debit setup during phone calls. Offer tenants the payment method that works best for their circumstances.
Every payment, reminder, and tenant interaction is logged with full audit detail. Demonstrate compliance and resolve disputes with complete transaction records.
SAQ A
From SAQ D (329 → 22)
Zero
Card data in your systems
24/7
Tenant payment access
Level 1
PCI DSS certified
Tenants call to pay rent and key in card details securely. Housing officers stay on the line to assist while DTMF masking handles the payment.
Automated payment chase sends reminders and secure payment links to tenants in arrears. Reduce overdue rent without manual outbound calls from housing officers.
Collect deposits, first month rent, and set up recurring payments during a single onboarding call. Tenants are payment-ready from day one.
Automated payment chase and recurring payments collect rent consistently, reducing arrears without manual intervention from housing officers.
Self-service portals, payment links, and automated reminders dramatically reduce the cost of chasing overdue rent.
Multiple payment channels, 24/7 availability, and secure phone payments give tenants flexibility and peace of mind.
DTMF masking removes card data from your housing systems entirely. No card data on your network means dramatically reduced PCI compliance scope.
Collect deposits, first month rent, and set up recurring payments in a single call. Tenants are payment-ready from day one.
Every payment, reminder, and interaction is logged. Resolve disputes and demonstrate compliance with full transaction records.
Every payment tool you need for secure, efficient rent collection and property management.
Secure phone payments for rent collection, late payments, and emergency maintenance fees.
Learn more →Secure payment links for rent invoices, security deposits, and maintenance charges.
Learn more →Automated monthly rent collection and recurring maintenance fee processing.
Learn more →One-click payments for tenant portals and online property management platforms.
Learn more →Pinnacle Group runs complex property portfolios across the UK, from social housing to large managed estates. Their finance team takes service charge and rent payments by phone every day — which is exactly the kind of work that used to pull whole call centres into PCI scope. See how Pinnacle Group collects service charges and rent over the phone without agents ever seeing a card number, and with no change to their existing gateway or billing software.
Highest PCI certification. Audited annually by a Qualified Security Assessor.
Works alongside Housing Act requirements for rent collection and tenant communications.
Full UK and EU data protection compliance for tenant payment data.
UK government-backed certification for cyber security best practices.
Yes. During a single phone call, tenants can securely set up monthly recurring card payments. Tokenised storage means rent collects automatically without re-entering card details.
Paytia sends scheduled reminders with secure payment links to tenants with overdue balances. Tenants pay directly from the reminder without needing to call, reducing arrears and freeing up housing officers.
Yes. Paytia can securely capture bank account details during a phone call for Direct Debit mandates, giving tenants the payment method that suits them best.
Paytia works alongside Housing Act requirements for rent collection, tenant communication, and financial record keeping. Full audit trails support your regulatory obligations.
Yes. Paytia provides a self-service tenant portal for online payments 24/7, plus secure payment links that can be sent by email or SMS.
Yes. Paytia sits alongside whatever housing platform you already run — Mainstay, Civica, Aareon QL, MIS, or a homegrown system. Our staff portal is browser-based, so housing officers move between their housing software and the payment screen without anything custom being built. Tokens and transaction references can be exported into your software for reconciliation. Read more on telephone payments for the integration pattern.
Tenants frequently pay rent in part — a portion now, the rest on payday. Paytia takes a card payment for any agreed amount during the call, logs it against the tenancy, and we can store the card as a token for the balance. For ongoing rent, we set up scheduled collections so it runs each month without re-keying the card. See recurring payments for how the schedule works.
Yes. Each payment is tagged with the property reference, scheme code, or cost centre your finance team needs, captured at the start of the call. That means service charges for one estate land in the right ledger, rent for another stays separate, and your monthly reconciliation matches what was paid against what was due. Speak to us via contact about how to map your structure.
Not for the payment flow itself — both pay the same way. What changes is the ledger the money posts to. Service charge payments from leaseholders need to be visible separately from rent payments from tenants for trust-account and statutory reporting reasons, and Paytia tags each transaction at capture so your finance team isn't untangling it later. See our payment links for the same flow by email.
Yes. Card data never touches your phones, your call recordings, or your housing officers' screens — it goes straight to our PCI DSS Level 1 environment. That means front-line offices and remote housing officers stop being in scope for card handling, which typically takes a housing provider from SAQ D down to SAQ A. Read our PCI DSS compliance page if your auditor needs the AoC.
See Paytia in action. Book a personalised demo with our team.