Housing associations, landlords, and letting agents collect rent and service charges securely. Automated recurring payments and payment chase reduce arrears.
Phone payments create unique risks and compliance burdens that generic solutions don't address.
Late and missed rent payments are the single biggest financial challenge for housing providers. Manual chasing is time-consuming and inconsistent, and arrears compound quickly.
Tenants call to pay rent by card, and staff take card details over the phone. This exposes your organisation to PCI compliance risk and puts tenant data at risk.
Housing providers hold sensitive personal and financial data for vulnerable tenants. A data breach could cause serious harm and erode trust in your organisation.
Setting up and maintaining recurring rent payments across hundreds or thousands of tenants is complex. Card expiry, failed payments, and tenant turnover create constant admin.
Every feature designed to solve real payment challenges in your industry.
Proprietary DTMF masking means tenants key in card details during the call, but your staff hear only flat tones. Card data never enters your housing systems.
Tenants set up recurring card payments during a single phone call. Tokenised storage means rent collects automatically each month without re-entering card details.
Send automated reminders with secure payment links to tenants in arrears. Reduce overdue rent without tying up housing officers on collection calls.
Give tenants a self-service portal to make payments, view balances, and manage their payment methods — available 24/7 without needing to call.
Securely capture bank account details for Direct Debit setup during phone calls. Offer tenants the payment method that works best for their circumstances.
Every payment, reminder, and tenant interaction is logged with full audit detail. Demonstrate compliance and resolve disputes with complete transaction records.
Reduced
Arrears
Auto
Collection
24/7
Payments
Level 1
PCI DSS
Paytia meets the standards your industry demands — so you don't have to build compliance from scratch.
The highest level of PCI certification. Paytia is audited annually by a Qualified Security Assessor.
Full compliance with UK and EU data protection regulations. Tenant data handled according to strict privacy standards.
Works alongside Housing Act requirements for rent collection, tenant communication, and financial record keeping.
UK government-backed certification for cyber security best practices and vulnerability protection.
See Paytia in action. Book a personalised demo with our team.