We're listed on the Adobe Commerce Marketplace (Adobe Exchange). If you run Adobe Commerce — formerly Magento — and take phone orders alongside your online checkout, you can add PCI DSS Level 1 secure phone-payment capture to your store, and drop from SAQ D (329 controls) to SAQ A (22).
Level 1
PCI DSS certified
SAQ A
From SAQ D (329 → 22)
Adobe
Exchange listed
Weeks
To go live
Adobe Commerce runs a big slice of mid-market and enterprise online retail, and plenty of those merchants also take phone orders — high-value purchases, subscription renewals, B2B reorders. Here's how the secure phone-order flow runs.
Find Paytia on the Adobe Commerce Marketplace
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange). We set up secure phone-order capture on the storefront you already run — most stores are live in a few weeks.
Agent takes the phone order
Your agent searches the customer account, confirms the order details, and takes payment — all inside the same Adobe Commerce workflow they use every day.
Customer keys the card
DTMF masking captures the card from the customer's phone keypad during the call. The tones are intercepted before they reach the agent's headset, so no card data lands on their screen or in the recording.
Card bypasses your stack
The tokenised payment runs through Paytia straight to your gateway. The card number never enters your Adobe Commerce environment or your order-management database.
Order posts back as paid
Paytia posts the payment back against the Adobe Commerce order, so the agent and the customer get instant confirmation and your records stay in sync.
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange), so adding secure phone-order capture to your store is a known, supported path — we set it up with you, typically over a few weeks.
We're a PCI DSS Level 1 certified service provider, audited every year — that's what lets us take the card data off your e-commerce stack.
The PAN goes from the customer's keypad straight to your gateway through Paytia. It never touches the agent's screen, your call recording, or your database.
Agents handle phone orders, confirm details, and take payment without leaving Adobe Commerce. No second system to learn.
Because card data never enters your environment, merchants typically drop from SAQ D (329 controls) to SAQ A (22), keeping the e-commerce stack in a cleaner compliance position.
The tokenised payment runs to the acquirer you already use — you don't have to change processors to add secure phone orders.
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange), and we set it up on your store — most go live in a few weeks. When a customer phones in an order, your agent confirms it inside Adobe Commerce and the customer keys their card on their own phone. DTMF masking keeps the card out of the agent environment, and the tokenised payment posts back against the Adobe Commerce order as paid.
Yes. Adobe Commerce is the platform formerly known as Magento. If you run Magento or Adobe Commerce and take phone orders alongside your online checkout, Paytia adds secure phone-payment capture to it.
No. Agents search the customer account, confirm order details, and take payment all inside the same Adobe Commerce workflow. The card details never touch their screen or your database.
Yes. Once the payment authorises, Paytia posts it back against the Adobe Commerce order so it's marked as paid and your records stay in sync — no manual reconciliation.
Card data never enters your Adobe Commerce environment, so merchants typically drop from SAQ D (329 PCI DSS controls) to SAQ A (22). You don't need to secure call recordings, agent workstations, or the order-management database against cardholder data.
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange). Talk to us and we'll set it up for your store — most go live in a few weeks.
Read the full announcement on our Adobe Commerce Marketplace listing, or see all our technology partners.
Book a 15-minute demo. We'll show DTMF masking on a live phone order, how the payment posts back against the Adobe Commerce order, and what SAQ A looks like for your store.
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