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AGENT CAPTURE ASSISTED PHONE PAYMENTS

By removing all cardholder data from your environment, you make way for secure, high-converting payment experiences that meet strict data protection standards. Using Secure Virtual Terminal to accept credit card payments over the phone, customer enter their card information using their phone keypad.

Advanced Security for Every Phone Transaction

PCI-DSS COMPLIANT

We help with PCI compliance by offering solutions that completely reduce the risk of sensitive payment data exposure during phone transactions. This is crucial for businesses that handle credit card payments over the phone but want to minimize their liability and compliance burdens under the Payment Card Industry Data Security Standard (PCI-DSS).

PAYMENT TYPES

Paytia offers a variety of payment types designed to suit different business needs, ensuring secure and efficient transactions. Immediate, recurring, reserve, validation, capture.

CHANNEL SEPARATION

Channel Separation involves isolating the payment data from the voice communication channel. This ensures that sensitive cardholder information is securely processed without being exposed to the payment agents or any other insecure environment.

KEYPAD DATA ENTRY

When a customer needs to make a payment over the phone, they use their phone's keypad to input their card information. This data is then securely transmitted directly to the payment processor without the need for the call center agent to hear or see the sensitive information.

Why choose Phone Payments?

If you currently take phone payments by having customers verbally provide their card details, you might be exposing your business to compliance risks. Choose Paytia and include compliance as part of the package.

Easy for Customers

With the Agent or IVR guiding the customer through the process, expect frictionless payment experiences.

Secure and Trusted

Giving customers peace of mind that their card data is secure.

Simple for Agents

Agents have instructions displayed on their screens. Little to no training required to use.

Enable Flexibility

One solution that supports different payment methods and types. Offer flexibility and choice.

Real-time Authorisation

Get authorisation live on the call with the customer. Allows you to sort issues if the payment failed.

Simplify Compliance

The easiest way to ensure compliance is to remove all cardholder data from your systems and agents’ access.

Keypad Data Entry

Using Secure Virtual Terminal, your customers type their payment information using their phone keypad instead of reading them aloud. This offers customers greater security and will greatly help with PCI-DSS compliance.

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Speech Recognition

Paytia can offer bespoke speech recognition, allowing your customers to use their voice to enter their payment card details in a secure environment.

Trusted by Businesses Worldwide

Customers

Hear It from Our Clients

"We use Paytia for our phone orders to keep credit cards out of our system. The service works flawlessly, the support folks are super responsive and friendly, and it has greatly enhanced our PCI and credit card security."

PHE Inc.

THE PAYTIA ADVANTAGE

Discover the Paytia Advantage. Our innovative features are designed to help you increase revenue, ensure security and compliance, improve agent and customer experiences, reduce handle time, and lower transaction costs.

01.

Increased Revenue

Paytia increases revenue by making payment processes smooth and integrated within customer interactions. By allowing agents to support customers through the payment process effectively, 

02.

Secure and Compliant

Adhere to the highest standards of data protection, including PCI-DSS Level 1 compliance. This ensures that sensitive payment information is processed and transmitted securely. 

03.

Improved Agent Experience

Allow agents to focus more on customer service and less on payment technicalities. Smoother workflows, increased job satisfaction, and improved customer interactions.

04.

Improved Customer Experience

User-friendly, compliant and secure payment solutions lead to improved customer trust and satisfaction

Let's get started

Contact our specialist team to learn how your business may benefit from using any of Paytia's solutions.

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