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Call Centre PCI Compliance

Phone-Based Payments

Using Paytia's Agent Capture Assistant your business can take payments without customers needing to read their card number aloud.

 

Remove vulnerabilities to fraud and data protection non-compliance and create new opportunities for remote working.

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The easiest way to comply with PCI-DSS is to never have a customers card data in the first place.

Take PCI-DSS Compliant Payments Over The Phone

Agent Capture Assistant leverages Channel Separation to safeguard customer payment information. Instead of verbally sharing their card details, customers securely enter them via their phone's keypad.

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By using Paytia, businesses can offload up to 96% of PCI-DSS compliance obligations, significantly reducing both time and costs associated with maintaining compliance.

How it works

The Agent Experience

The Customer Experience

Enhanced Security

Paytia's Agent Capture Assistant ensures that sensitive payment information is never exposed to agents, reducing the risk of data breaches and fraud. By handling payments securely in real-time, it maintains PCI DSS compliance and protects both the business and the customer.

Seamless Integration

The Agent Capture Assistant integrates easily with existing customer service processes, requiring minimal changes to workflows. This ensures a smooth transition and minimal disruption to operations while enhancing security measures.

Improved Customer Trust

Customers can confidently provide payment details knowing their information is secure and not accessible by agents. This trust leads to higher customer satisfaction and loyalty, as they feel safe during transactions.

Efficiency and Flexibility

Agents can assist customers in completing payments without handling sensitive data directly, allowing for more efficient and flexible customer interactions. This system supports a wide range of payment methods, making it adaptable to various business needs.

If you’d like more information about our payment solutions please get in touch today.

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