Your agents stay on the call. The card data never does. Paytia takes card payments over the phone without your team, your systems, or your call recordings ever seeing a number.
If you take card payments by phone, your agents probably hear card numbers. Your call recordings probably capture them. Your systems probably log enough to matter. And once that happens, PCI DSS starts applying to most of your contact centre — not just the payment bit. That's exactly why we built a dedicated approach to contact centre PCI compliance.
The usual fixes aren't good. Pause-and-resume recording is fragile and agents miss the cue. Secure rooms don't work for hybrid teams. Sending customers to a separate link kills the call and tanks completion rates. Ripping out your telephony to move to a "compliant stack" is a nine-month project nobody asked for.
You want to take the payment on the call the customer is already on, without putting your business through any of that.
Paytia sits between your phone system and your payment gateway. When it's time to pay, the customer enters their card on their own keypad while still talking to your agent. Paytia's DTMF masking technology replaces the keypad tones with a flat sound in real time. Your agent hears nothing identifiable. Your recording captures nothing sensitive. Your systems never touch the card.
The payment processes through your existing gateway — Stripe, Barclaycard, Lloyds Cardnet, Adyen, Tyl by NatWest, Ryft, and others — so you don't need to switch merchant accounts. There's no hardware, no telephony migration, no rip-and-replace. While other vendors ask you to move your whole contact centre onto their stack, Paytia works with what you already have.
Most of our customers are live within days. PCI scope drops from SAQ D (329 requirements) to SAQ A (22 requirements), and the call experience stays exactly the same for your customers and your agents.
Inbound, outbound, automated, mobile. Same technology underneath. Same PCI protection. Pick the flows you need.
Your agent stays on the call while the customer types their card on the keypad. The tones are masked in real time. Nothing sensitive reaches the agent, the recording, or your systems.
Learn moreFor digital assistants and virtual agents. The payment session runs on a separate secure channel so AI and automation never touch card data.
Learn moreLet customers pay outside business hours through a secure IVR. No agent needed, full PCI compliance, and the same call flow people already expect.
Learn moreField teams, mobile engineers, and remote workers can take payments from their own phones with the same protection as the office.
Learn moreThe same technology works outbound. Your collections team, your renewals team, or your billing team can call customers, handle the conversation, and take the payment on the same call — no separate link, no follow-up, no drop-off. Completion rates go up because the customer never has to hang up and come back.
SAQ A
From SAQ D (329 → 22 requirements)
<60s
Typical phone payment time
Zero
Card data in your environment
99.99%
Platform uptime
We use Paytia for our phone orders to keep credit cards out of our system. The service works flawlessly, the support folks are super responsive and friendly, and it has greatly enhanced our PCI and credit card security.
PHE Inc.
Technology Solutions
Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals.
Trinity Hall College
Cambridge University
Works with your stack
Plus Barclaycard, Adyen, Worldpay, and any gateway you're already using. Browse all our telephony partners and payment gateway partners, including our dedicated Worldpay Corporate integration.
We've written a few guides that explain the detail behind secure phone payments. If you're weighing up vendors or building a business case, these are a good place to start.
Customers type their card details on their own phone keypad. Paytia's DTMF masking technology replaces the keypad tones with a flat audio signal in real time, so your agent hears nothing identifiable. The card number, expiry, and CVV go straight to your payment gateway — not through your agent, your call recording, or your systems.
No. Paytia works with any telephony — landline, VoIP, SIP, PBX, or full contact-centre platforms like Genesys, Avaya, Mitel, and Cisco. There's no hardware to install and no rip-and-replace. Most customers are live in days, not months.
Yes. Because the keypad tones are masked before they hit the line, call recordings stay completely clean. No pause-and-resume, no sensitive data leaking into recordings, no compliance nightmare if someone ever pulls a recording from archive.
Yes. Agents can initiate outbound calls for collections, renewals, or payment reminders and take the payment on the same call. Customers are never sent away to a separate link or portal unless they want to be.
It works the same way on mobile. Field agents, delivery drivers, and remote workers can take payments from their own phones with the same PCI protection as an office-based agent.
Most businesses drop from SAQ D (329 requirements) to SAQ A (22 requirements). Because card data never enters your environment, most of the PCI DSS requirements stop applying to you entirely.
Switching from another provider? See how Paytia compares to PCI Pal on features, pricing, and compliance scope.
Related reading
Learn more about secure telephone payments, how a customer reference number (CRN) protects card data on calls, and why payment security builds customer trust — and revenue.
See Paytia in action on a call flow that looks like yours. Most businesses are live within days.
Trusted by law firms, insurers, healthcare providers and regulated businesses worldwide. Learn more about Paytia