AutoPay is a self-service IVR on the Paytia SecureFlow platform that lets customers call in and pay without an agent. Paytia answers the call, captures the details it needs and processes the payment securely on the PCI DSS Level 1 platform. Choose ready-to-run AutoPay — live in days, no development — or extend it with AutoPay Custom for live database and API integration.
How it works with AutoPay
Paytia answers with your branding
The caller hears your branded welcome prompt and the line walks them through the steps — no queue, no agent, any hour.
Details are captured
Account number and reference capture switch on or off to suit your flow, and the amount is either fixed or keyed in by the caller. AutoPay Custom validates each answer against your own source data in real time.
The caller keys their card
Card number, expiry and security code go straight into the SecureFlow platform from the caller's keypad — never through your systems.
Authorised and confirmed
Paytia sends the secured request to the acquirer, plays the result to the caller, and confirms by SMS or email.
24/7
Always-on payment line
0
Agents per call
2
Models — standard or Custom
SAQ A
PCI scope outcome
Customers dial your AutoPay number and follow clear spoken prompts to identify themselves and pay. The customer keys their card directly into Paytia, so your agents and systems never touch cardholder data. Here's the call from the customer's side.
Paytia answers with your branding
The caller hears your branded welcome prompt and the line walks them through the steps — no queue, no agent, any hour.
Details are captured
Account number and reference capture switch on or off to suit your flow, and the amount is either fixed or keyed in by the caller. AutoPay Custom validates each answer against your own source data in real time.
The caller keys their card
Card number, expiry and security code go straight into the SecureFlow platform from the caller's keypad — never through your systems.
Authorised and confirmed
Paytia sends the secured request to the acquirer, plays the result to the caller, and confirms by SMS or email.
Standard AutoPay switches capture steps on or off and sets how the amount is collected — live in days, with no development work.
Branded welcome and goodbye prompts, so the line sounds like yours from the first second to the last.
Collect a fixed amount, or let the caller key in a variable amount — whichever fits the payment.
Caller identification, account lookup, outstanding-balance checking and playback, and input validated against your source data as the call progresses.
AutoPay Custom supports multi-step flows and menus with two-way database and API integration — an interactive service, not just a payment line.
AutoPay is part of SecureFlow — the same platform behind Agent Capture Assist, web checkout and payment links. Start standard, scale to bespoke.
Standard AutoPay is a ready-to-run inbound payment line — branded prompts, on/off account and reference capture, fixed or caller-entered amounts, live in days with no development. AutoPay Custom adds live database and API integration: caller identification, account lookup, balance playback and input validation against your own systems as the call progresses.
No. AutoPay answers, captures and processes the whole payment on its own, 24 hours a day. Your team only sees the results.
They key their card directly into the SecureFlow platform using their telephone keypad. The cardholder data goes from their handset to Paytia to the acquirer — your agents and systems never touch it.
Yes. Set a fixed amount, or let the caller key in the amount themselves. AutoPay Custom can also look up what's actually outstanding and play the balance back before payment.
Yes — AutoPay confirms the result on the call and sends an SMS or email confirmation.
Standard AutoPay is live in days because there's nothing to build — you configure the capture steps and amount model and switch it on. Custom timelines depend on the integration work with your systems.
Use another tool too? See all our integrations.
One white-label app for business calls and secure card payments — on a live call, in person with Tap to Pay, no card reader needed.
Learn morePrSecure phone capture that sits inside your existing payment integration. Your system keeps driving the payment; card data never enters your business.
Learn moreWeBuild fully branded checkout pages with custom fields and payment rules — point and click, no developer needed, PCI DSS Level 1 behind it.
Learn moreIVCallers pay on their own by keypad or speech, 24/7, with no agent in the path. Card data bypasses your systems entirely.
Learn moreBook a demo and we'll walk a live AutoPay call — prompts, capture, authorization and receipt — then scope whether standard or Custom fits your flow.
Trusted by US law firms, insurers, healthcare organizations and regulated businesses that can't afford to get compliance wrong. Learn more about Paytia