Cisco Integration

Secure phone payments for Cisco

Take card payments on live calls across your Cisco calling or contact center platform without card data reaching your agents, your recordings, or your network. Paytia sits on the SIP trunk alongside your Cisco estate — there's no rebuild — and you drop from SAQ D (329 controls) to SAQ A (22).

  • Agents stay on the Cisco call throughout the payment
  • Card data never reaches agents, recordings or your network
  • No rebuild of your routing, dial plan or agent desktop
  • DTMF tones masked in real time
  • Drop from SAQ D (329 controls) to SAQ A (22)
  • The same SIP integration for on-premise and cloud Cisco estates
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Level 1

PCI DSS certified

SAQ A

From SAQ D (329 → 22)

SIP

Trunk integration

Weeks

To go live

How Paytia works with Cisco

Paytia is added as a SIP trunk alongside your Cisco platform, so nothing about your routing or agent experience changes. When a payment comes up, the agent starts a secure capture, the customer keys their card on their own handset, and the digits route straight to your gateway. Here's the flow.

  1. 1

    Connect the SIP trunk

    Paytia is added as a SIP trunk alongside your Cisco platform. No change to your routing, your dial plan, or your agent desktop.

  2. 2

    Agent takes the call

    Your agent handles the Cisco call exactly as they do today, right up to the payment step.

  3. 3

    Start a secure capture

    The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.

  4. 4

    Customer keys the card

    The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.

  5. 5

    Payment confirmed

    The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.

Why teams choose Cisco with Paytia

Sits on the SIP trunk

Paytia is added alongside your Cisco platform — no rebuild of your routing, your dial plan or your agent desktop.

Agent stays on the line

One action starts the capture. The agent stays in the Cisco call throughout and picks the conversation straight back up once the payment authorizes.

Recordings stay clean

DTMF tones are masked before they reach the recording layer, so there's no pause-and-resume and no post-call redaction. Your retention policy doesn't change.

Serious scope reduction

Capturing the card off your network drops most contact centers from SAQ D (329 controls) to SAQ A (22). Agents, desktops and recordings fall out of scope.

On-premise or cloud

The SIP integration is the same whichever Cisco platform carries your calls — an on-premise estate or a cloud deployment — and Paytia doesn't need inbound access to your environment.

Straight to your gateway

The digits route directly to your payment gateway and the agent gets a real-time confirmation — the card number never exists anywhere on your side.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAANo inbound access to your Cisco environment

Cisco + Paytia — common questions

How does Paytia integrate with Cisco?+

Paytia connects as a SIP trunk and sits alongside your Cisco calling or contact center platform, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line.

Do agents have to leave the Cisco call to take a payment?+

No. The agent stays on the call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorizes.

Does this work with both on-premise and cloud Cisco deployments?+

Yes. The SIP integration is the same whichever Cisco platform carries your calls — an on-premise estate or a cloud deployment. Paytia doesn't need inbound access to your Cisco environment.

What happens to our call recordings?+

Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your recordings stay clean and your retention policy doesn't change.

How much PCI scope does this remove?+

Capturing the card off your network drops most Cisco contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.

How quickly can we go live on Cisco?+

Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.

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Take secure payments on your Cisco calls

Book a 15-minute demo. We'll show a masked card capture on a live call, walk through the SIP setup against your Cisco estate, and quote against your call volume.

PCI DSS Level 1
TCPA & HIPAA Aligned
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