Secure phone payments for Tyl by NatWest
on Paytia SecureFlowTyl is NatWest Group's payment acceptance brand for small and medium UK businesses, and Paytia is a Tyl partner. Tyl handles the acquiring — card terminals, online payments, next business day settlement into your account. Paytia handles the bit Tyl doesn't cover natively: the phone payment. Customers key their card on their own keypad, the agent never hears the digits, and the transaction routes straight through your existing Tyl account.
- Up and running with Tyl in as little as 48 hours
- Next business day settlement to your account
- Card data never reaches your agents or recordings
- Keep your existing Tyl account unchanged
- Free rate review from your last 3 months of statements
- UK-based NatWest support and account management
How it works with Tyl by NatWest
Get set up with Tyl
New to Tyl? NatWest can have you up and running in as little as 48 hours, with next business day settlement and UK-based support. Already a Tyl merchant? Your account stays exactly as it is.
Add Paytia on top
Paytia integrates with your Tyl account in a further 2-4 days — API-based, no hardware, no changes to how the rest of your Tyl processing works.
Customer keys the card
On the call, the customer enters their card on their own keypad. DTMF masking replaces the tones with flat audio, so your agent, your recording and your systems never see the digits.
Settles through Tyl, next business day
The payment processes through your Tyl account like any other transaction, with cash in your account the next business day.
48 hrs
Tyl onboarding for new merchants
Next day
Settlement from Tyl
SAQ A
From SAQ D (329 → 22)
2-4 days
To add Paytia
How Paytia works with Tyl by NatWest
Whether you're new to Tyl or already a merchant, Paytia adds the secure phone channel on top — no second merchant account, no separate statements to chase. Here's the flow.
- 1
Get set up with Tyl
New to Tyl? NatWest can have you up and running in as little as 48 hours, with next business day settlement and UK-based support. Already a Tyl merchant? Your account stays exactly as it is.
- 2
Add Paytia on top
Paytia integrates with your Tyl account in a further 2-4 days — API-based, no hardware, no changes to how the rest of your Tyl processing works.
- 3
Customer keys the card
On the call, the customer enters their card on their own keypad. DTMF masking replaces the tones with flat audio, so your agent, your recording and your systems never see the digits.
- 4
Settles through Tyl, next business day
The payment processes through your Tyl account like any other transaction, with cash in your account the next business day.
Why teams choose Tyl by NatWest with Paytia
One stack, faster cash flow
Next business day settlement from Tyl plus PCI-compliant phone payments from Paytia — faster cash and stronger compliance in the same stack.
Nothing to re-plumb
Paytia sits alongside your Tyl account rather than replacing anything. No second merchant account to reconcile, no separate statements.
Secure keypad entry
Customers key their card themselves and the DTMF tones are masked in real time. It builds trust on the call and takes your staff out of the card-handling business.
SAQ A scope
Card data never enters your environment, so you move from SAQ D's 329 requirements to SAQ A's 22 for the phone channel.
Sell on every call
With the payment step handled securely, agents can upsell and cross-sell on the phone instead of nervously juggling card numbers.
Free rate review
Send your last 3 months of processing statements and get a report comparing hidden charges against Tyl's pricing — no obligation, typically back within 24 to 48 hours.
Tyl by NatWest + Paytia — common questions
What is Tyl by NatWest?+
Tyl is NatWest Group's payment acceptance brand for small and medium UK businesses — card terminals, online payments and merchant accounts under NatWest's banking infrastructure, with next business day settlement and UK-based support. Paired with Paytia, it covers secure phone payments too.
Does a Tyl account make my phone payments PCI compliant on its own?+
No. Tyl processes card payments through PCI DSS Level 1 infrastructure, but agents hearing card digits — or recordings capturing them — is what creates PCI scope. Adding Paytia closes that gap: card data never reaches the agent, the recording or your systems, and you move from SAQ D (329 requirements) to SAQ A (22).
How quickly can I go live?+
Tyl can have new merchants up and running in as little as 48 hours. Paytia integrates on top in a further 2-4 days, so you can take PCI-compliant phone payments within your first week.
Will adding Paytia disrupt my current Tyl setup?+
No. You keep processing through Tyl exactly as before — same account, same rates, same settlement schedule. Paytia adds a secure layer for the phone channel only.
When do I get the money?+
Tyl settles cash to your account the next business day, and phone payments taken through Paytia settle through your Tyl account like any other transaction.
What does the free rate review cover?+
We look at your last 3 months of processing statements for hidden charges — PCI compliance fees, statement fees, gateway fees and rate markups — and compare them against Tyl's transparent pricing. You get a report showing the exact savings, with zero obligation, typically within 24 to 48 hours.
Use another tool too? See all our integrations.
Related integrations
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Lloyds Cardnet
Take DTMF-masked phone payments through your Lloyds Cardnet merchant account — same rates, same statement, SAQ A scope.
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Stripe
Add phone payments, payment links and agent forms to your existing Stripe account — with no code changes and no fee markup.
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PayPal
Take secure phone payments on your existing PayPal account — agents never hear the card, and your online checkout doesn't change.
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Braintree
Accept secure phone payments through your PayPal Braintree gateway, with Paytia managing the capture layer.
Learn moreAdd secure phone payments to Tyl by NatWest
Talk to us about Tyl by NatWest — free rate reviews, 48-hour onboarding, next business day settlement, and DTMF-masked phone payments live within the week.
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