PayPal runs in more than 200 markets, and plenty of those merchants take orders by phone too. A standard PayPal setup doesn't do DTMF masking or channel separation on a call — that's where we come in. Paytia is on PayPal's Global Partner Program, and the agreement covers PayPal Services wherever PayPal operates. We're the secure phone layer that sits on top of your existing PayPal account: the customer keys their card on their own keypad, we tokenise it, and PayPal processes it like any other payment.
How it works with PayPal
Connect your PayPal account
We link to your existing PayPal setup over the API. No new merchant account, no re-underwriting, no migration — if you took payments this morning, you're most of the way there.
The agent starts a secure session
Your agent stays on the call and talks the customer through it. No call transfers, no IVR dead-ends — just a live status screen showing progress.
DTMF masking hides the card
The customer keys their card on their own phone. We intercept the tones live, so the agent hears flat beeps instead of digits and your recordings capture nothing sensitive.
PayPal processes the token
We capture the card on our PCI DSS Level 1 infrastructure and hand PayPal a token to authorize against. The transaction shows up in your normal PayPal reporting next to online payments.
200+
Markets where PayPal runs
SAQ A
Card data off your systems
Yours
Keep your PayPal account
Days
To go live
We connect to PayPal's APIs using your existing merchant credentials — nothing in your PayPal configuration needs to change. Paytia only comes into play when the order arrives by phone. Here's what happens on a call.
Connect your PayPal account
We link to your existing PayPal setup over the API. No new merchant account, no re-underwriting, no migration — if you took payments this morning, you're most of the way there.
The agent starts a secure session
Your agent stays on the call and talks the customer through it. No call transfers, no IVR dead-ends — just a live status screen showing progress.
DTMF masking hides the card
The customer keys their card on their own phone. We intercept the tones live, so the agent hears flat beeps instead of digits and your recordings capture nothing sensitive.
PayPal processes the token
We capture the card on our PCI DSS Level 1 infrastructure and hand PayPal a token to authorize against. The transaction shows up in your normal PayPal reporting next to online payments.
Take Mail Order / Telephone Order payments against PayPal without bolting on a second gateway. One merchant relationship, more channels.
Your team guides the customer through the payment, sees a live status screen, and confirms the result — they just never see the card number.
Card data sits on Paytia's PCI DSS Level 1 infrastructure — never on your agents, headsets, or call recordings. Most PayPal merchants move from 329 SAQ D controls to 22 SAQ A controls.
Tokenise the card on the call and store it against your PayPal account for recurring billing. The token is the only thing that's kept — nothing sensitive sits on you.
Paytia only handles the phone channel. Your PayPal checkout on the website and in the app carries on exactly as it does today.
Phone transactions appear in your normal PayPal reporting alongside online and in-app payments. One reconciliation, same dashboard.
We connect to your existing PayPal account over the API. You don't change any PayPal settings, you don't open a new merchant account, and your online checkout isn't touched. We sit alongside PayPal and handle the phone channel.
Paytia is PCI DSS Level 1 certified. Because your agents never hear or see the card — the customer keys it on their phone and we tokenise it before it reaches PayPal — your contact center drops out of PCI scope. Most PayPal merchants move from SAQ D (329 controls) to SAQ A (22).
Yes. Agents stay on the call the whole time. They guide the customer through it, see a live status screen, and confirm the result — they just never see the card number.
Single payments, pre-authorizations, recurring billing and card-on-file with tokenisation. All of it settles through your PayPal account the same way an online payment would.
Yes. We run operations in both the UK and US, with merchants live across Europe too, and we're set up to support PayPal merchants in other markets where PayPal operates.
Most businesses are live in a few days. No hardware, no software to install, no changes to your PayPal setup. The slowest part is usually internal sign-off, not the integration.
Use another tool too? See all our integrations.
Accept secure phone payments through your PayPal Braintree gateway, with Paytia managing the capture layer.
Learn moreExtend Adyen's single-platform approach to the phone channel — with RevenueProtect still screening every transaction.
Learn moreTake PCI-compliant phone payments through your existing Worldpay merchant account, with 3D Secure and fraud screening intact.
Learn moreSecure phone payments at enterprise scale through the Worldpay Corporate Gateway — multi-acquirer routing and bespoke pricing untouched.
Learn moreLive in a few days, with nothing to change on the PayPal side. Book a demo and we'll show you how it looks on a real call.
Trusted by US law firms, insurers, healthcare organizations and regulated businesses that can't afford to get compliance wrong. Learn more about Paytia