PayPal Integration

Secure phone payments for PayPal

PayPal logoon Paytia SecureFlow

PayPal runs in more than 200 markets, and plenty of those merchants take orders by phone too. A standard PayPal setup doesn't do DTMF masking or channel separation on a call — that's where we come in. Paytia is on PayPal's Global Partner Program, and the agreement covers PayPal Services wherever PayPal operates. We're the secure phone layer that sits on top of your existing PayPal account: the customer keys their card on their own keypad, we tokenise it, and PayPal processes it like any other payment.

  • Keep the PayPal account you already have
  • Agents never hear or see the card
  • Online checkout carries on untouched
  • Tokenise a card on the call for recurring billing
  • Most merchants drop from SAQ D to SAQ A
  • Works in the UK, US and wherever PayPal runs

200+

Markets where PayPal runs

SAQ A

Card data off your systems

Yours

Keep your PayPal account

Days

To go live

How Paytia works with PayPal

We connect to PayPal's APIs using your existing merchant credentials — nothing in your PayPal configuration needs to change. Paytia only comes into play when the order arrives by phone. Here's what happens on a call.

  1. 1

    Connect your PayPal account

    We link to your existing PayPal setup over the API. No new merchant account, no re-underwriting, no migration — if you took payments this morning, you're most of the way there.

  2. 2

    The agent starts a secure session

    Your agent stays on the call and talks the customer through it. No call transfers, no IVR dead-ends — just a live status screen showing progress.

  3. 3

    DTMF masking hides the card

    The customer keys their card on their own phone. We intercept the tones live, so the agent hears flat beeps instead of digits and your recordings capture nothing sensitive.

  4. 4

    PayPal processes the token

    We capture the card on our PCI DSS Level 1 infrastructure and hand PayPal a token to authorise against. The transaction shows up in your normal PayPal reporting next to online payments.

Why teams choose PayPal with Paytia

MOTO on your PayPal account

Take Mail Order / Telephone Order payments against PayPal without bolting on a second gateway. One merchant relationship, more channels.

Agents stay on the call

Your team guides the customer through the payment, sees a live status screen, and confirms the result — they just never see the card number.

SAQ D to SAQ A

Card data sits on Paytia's PCI DSS Level 1 infrastructure — never on your agents, headsets, or call recordings. Most PayPal merchants move from 329 SAQ D controls to 22 SAQ A controls.

Subscriptions and repeat billing

Tokenise the card on the call and store it against your PayPal account for recurring billing. The token is the only thing that's kept — nothing sensitive sits on you.

Checkout keeps working

Paytia only handles the phone channel. Your PayPal checkout on the website and in the app carries on exactly as it does today.

One reporting view

Phone transactions appear in your normal PayPal reporting alongside online and in-app payments. One reconciliation, same dashboard.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACall recordings stay PCI compliant

PayPal + Paytia — common questions

How does Paytia plug into my PayPal account?+

We connect to your existing PayPal account over the API. You don't change any PayPal settings, you don't open a new merchant account, and your online checkout isn't touched. We sit alongside PayPal and handle the phone channel.

What happens to PCI compliance?+

Paytia is PCI DSS Level 1 certified. Because your agents never hear or see the card — the customer keys it on their phone and we tokenise it before it reaches PayPal — your contact centre drops out of PCI scope. Most PayPal merchants move from SAQ D (329 controls) to SAQ A (22).

Can my agents still help the customer during the payment?+

Yes. Agents stay on the call the whole time. They guide the customer through it, see a live status screen, and confirm the result — they just never see the card number.

What kinds of payments are supported?+

Single payments, pre-authorisations, recurring billing and card-on-file with tokenisation. All of it settles through your PayPal account the same way an online payment would.

Does this work in the US as well as the UK?+

Yes. We run operations in both the UK and US, with merchants live across Europe too, and we're set up to support PayPal merchants in other markets where PayPal operates.

How long does go-live take?+

Most businesses are live in a few days. No hardware, no software to install, no changes to your PayPal setup. The slowest part is usually internal sign-off, not the integration.

Use another tool too? See all our integrations.

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Turn on phone payments for PayPal

Live in a few days, with nothing to change on the PayPal side. Book a demo and we'll show you how it looks on a real call.

PCI DSS Level 1
Cyber Essentials Plus

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