Adyen Integration

Secure phone payments for Adyen

Adyen logoon Paytia SecureFlow

Adyen's single-platform approach means one contract and one integration for online and in-store payments. Paytia extends that to your phone channel without a separate gateway: card data is captured on our infrastructure via DTMF masking, submitted to Adyen as a token, and screened by RevenueProtect exactly like your online transactions. Your contact centre stays out of PCI scope, and every payment lands in the same Adyen dashboard.

  • One Adyen account covers online, in-store and phone
  • RevenueProtect fraud rules apply to phone payments
  • Agents never hear or see card details
  • Your existing Adyen rates apply — no separate contract
  • Unified reporting across every channel
  • Multi-currency support through your Adyen account
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Level 1

PCI DSS certified

SAQ A

Card data off your systems

Yours

Keep your Adyen account

Weeks

To go live

How Paytia works with Adyen

Paytia connects to Adyen's REST API using your existing merchant account, and we validate the full flow in Adyen's test environment before anything goes live. On a call, the customer keys their card, we tokenise it, and Adyen processes it. Here's the flow.

  1. 1

    Connect your Adyen account

    Paytia integrates with Adyen's REST API — webhooks for authorisations, refusals and captures work exactly as they do for your online payments. No configuration changes on your side.

  2. 2

    Test before live

    Adyen separates test and live environments completely. We validate the full telephone payment flow in the test environment first, so nothing goes live untested.

  3. 3

    The customer keys their card

    The agent stays on the call while the customer enters their card on their own keypad. DTMF tones are intercepted before they reach the agent or your recordings.

  4. 4

    Adyen processes the token

    Paytia submits a payment token to Adyen. RevenueProtect risk scoring and velocity rules apply, and the transaction appears in your Adyen dashboard immediately.

Why teams choose Adyen with Paytia

One platform, every channel

Adding Paytia extends Adyen's single-platform model to telephone payments — no separate gateway contract, no separate reconciliation process.

RevenueProtect stays active

Because Paytia submits via the standard API, Adyen's risk scoring and fraud rules apply to phone payments the same way they apply online. No separate fraud configuration.

MOTO from day one

Secure Mail Order Telephone Order processing on your Adyen account, with single payments, pre-authorisations, recurring setup and card-to-token capture all supported.

Global acquiring, fewer hops

Adyen holds its own acquiring licence in many markets — fewer intermediaries in the payment chain for your telephone payments too.

Configurable virtual terminal

A web-based agent terminal with field-level customisation, AVS control, card type restrictions, and multi-store ID support for different Adyen sub-accounts.

Agent-assisted throughout

Agents guide customers through the payment and watch a real-time status screen — they never have access to the card number.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAARevenueProtect stays active

Adyen + Paytia — common questions

How does Paytia integrate with my Adyen payment gateway?+

Paytia connects to your existing Adyen merchant account via a secure API integration. No changes to your Adyen configuration are needed — Paytia handles the secure card capture layer and passes tokenised payment data to Adyen for processing.

Does Paytia work with Adyen's RevenueProtect fraud tools?+

Yes. Because Paytia submits tokenised payment data to Adyen through the standard API, all of Adyen's fraud detection and risk management — including RevenueProtect — applies to telephone payments in the same way it applies to your online transactions.

How does this help with PCI compliance?+

Paytia is PCI DSS Level 1 certified. Card data is captured through our DTMF masking, so your agents never hear or see card details. That removes your contact centre from PCI scope entirely, while Adyen continues to handle processing as normal.

What types of payments can I process through Adyen with Paytia?+

Single payments, pre-authorisations, recurring payments, and card-to-token capture for future transactions — all settled through your Adyen gateway. You can also control which card brands and types you accept for telephone payments.

Are Paytia's payment links and web checkout available on Adyen?+

Not currently. On the Adyen gateway, Paytia covers secure telephone card capture — agent-assisted and IVR — plus the configurable virtual terminal. If you need Advanced Payment Links or Web Checkout, talk to us about gateway options.

Will telephone payments appear in my Adyen dashboard?+

Yes. All telephone payments processed through Paytia are submitted to Adyen and appear in your standard reporting alongside online and in-store transactions — one view of every payment channel.

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Add secure phone payments to Adyen

No changes to your existing Adyen setup — just PCI-compliant telephone payments with RevenueProtect still on watch. Book a demo to see it live.

PCI DSS Level 1
Cyber Essentials Plus
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