Braintree Integration

Secure phone payments for Braintree

on Paytia SecureFlow

Braintree — PayPal's gateway for businesses that want deeper API control — handles your online and in-app payments. Paytia adds the phone channel. When an order comes in by call, the customer keys their card on their own keypad, our DTMF masking hides the digits from your agent, and the payment settles through your existing Braintree account. Your integration, rates and reporting stay exactly as they are.

Keep your existing Braintree account and integration
Agents never hear or see card details
Phone, pay-by-link, stored card and web checkout capture
Call recordings stay clean — no pause-and-resume
Your PCI scope drops to SAQ A for the phone channel
No hardware, no code changes to your checkout

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How it works with Braintree

Connect your Braintree account

Link your existing Braintree gateway to Paytia. Your online and in-app payment flows don't change — we only handle the channels where a human is involved.

Start a secure payment session

Your agent opens the Paytia virtual terminal in a browser, or sends a branded payment link by SMS or email if the customer prefers to pay after the call.

The customer keys their card

On a call, the customer enters their card on their own phone keypad. DTMF masking flattens the tones in real time, so the agent and the recording capture nothing.

Braintree settles the payment

The tokenised payment routes through your Braintree account and appears in your Braintree reporting alongside your online transactions.

Level 1

PCI DSS certified

SAQ A

Card data off your systems

Yours

Keep your Braintree account

Weeks

To go live

How Paytia works with Braintree

Paytia is gateway-agnostic: you connect the Braintree account you already have, and we route secure captures through it. Card data is captured on our PCI DSS Level 1 infrastructure and never enters your environment. Here's the flow on a call.

1
Connect your Braintree account
Link your existing Braintree gateway to Paytia. Your online and in-app payment flows don't change — we only handle the channels where a human is involved.
2
Start a secure payment session
Your agent opens the Paytia virtual terminal in a browser, or sends a branded payment link by SMS or email if the customer prefers to pay after the call.
3
The customer keys their card
On a call, the customer enters their card on their own phone keypad. DTMF masking flattens the tones in real time, so the agent and the recording capture nothing.
4
Braintree settles the payment
The tokenised payment routes through your Braintree account and appears in your Braintree reporting alongside your online transactions.

Why teams choose Braintree with Paytia

Agent-assisted capture

Agents stay on the call and guide the customer through the payment. They see a real-time status screen showing which fields are complete — never the numbers.

Every remote channel covered

Phone payments, pay-by-link by SMS or email, stored-card charges and web checkout — all captured securely and routed through Braintree.

Recordings stay compliant

Because the tones are masked at source, your call recordings never contain card data. Nothing to redact, pause, or rewrite.

Tokens, not cards

Card data is captured on Paytia's infrastructure and tokenised before submission. The full card number never sits on your systems.

PayPal family, one stack

Braintree is part of PayPal, and Paytia works across both — so businesses running Braintree for developer-first checkout keep one secure phone layer.

No checkout changes

Your Braintree API integration, client SDKs and checkout flow carry on untouched. Paytia only comes into play for agent and remote payments.

PCI DSS Level 1 Service ProviderCyber Essentials PlusGDPR & HIPAACall recordings stay PCI compliant

Braintree + Paytia — common questions

How does Paytia work with my Braintree gateway?+

You connect your existing Braintree account to Paytia, and we route secure captures through it. Paytia handles the card data capture layer — phone, payment link, stored card or web checkout — and passes tokenised payment data to Braintree for processing.

Do I need to change my Braintree integration?+

No. Your online and in-app Braintree flows carry on exactly as they are. Paytia sits alongside them and only handles the channels where an agent or a remote customer is involved.

How does this help with PCI compliance?+

Paytia is PCI DSS Level 1 certified. Card data is captured on our infrastructure — your agents never hear or see it, and your recordings never contain it. That takes the phone channel out of your cardholder data environment and down to SAQ A scope.

Can agents stay on the call during the payment?+

Yes. The agent guides the customer the whole way through, watching a live status screen. The customer keys their card on their own keypad and the DTMF tones are masked in real time.

Where do the transactions show up?+

In your Braintree reporting, alongside your online and in-app payments. Settlement, rates and reconciliation all stay with Braintree as they are today.

Use another tool too? See all our integrations.

Add secure phone payments to Braintree

Keep your Braintree gateway exactly as it is. Book a demo and we'll show a masked phone payment settling through a Braintree test account.

PCI DSS Level 1

Cyber Essentials Plus

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Secure phone payments for Braintree

How Paytia works with Braintree