Secure phone payments for Lloyds Cardnet
Cardnet is the merchant-acquiring arm of Lloyds Bank, and Paytia is a Cardnet partner. We sit on top of your existing Cardnet merchant account and handle one specific channel: the phone payment. Customers key their card on their own keypad, DTMF masking hides the tones from your agent and your call recording, and the transaction settles through Cardnet on the same rates, the same statement, and the same banking relationship you already have.
- No change to your Cardnet account or rates
- UK bank-owned acquiring through Lloyds Bank
- Card data never enters your environment
- Call recordings stay compliant — nothing to redact
- Works with your existing PBX or contact center platform
- Live in 2-4 days with no hardware
How it works with Lloyds Cardnet
Connect to your Cardnet account
Paytia links to your existing Lloyds Cardnet merchant account over Cardnet's standard payment APIs. Your rates, statements and contract terms with Lloyds stay exactly as they are.
Agent starts a secure session
When a customer wants to pay on a call, your agent opens a Paytia session from any web browser. No new hardware, no changes to your phone system.
Customer keys the card
The customer enters their card on their own telephone keypad. Paytia intercepts each DTMF tone and replaces it with flat audio in real time, so the agent hears nothing identifiable.
Settles through Cardnet
The digits are captured securely and sent straight to Cardnet for processing. The payment lands on the same Cardnet statement as your face-to-face and online transactions.
SAQ A
From SAQ D (329 → 22)
2-4 days
Typical integration
Zero
Card data in your systems
Level 1
PCI DSS certified
How Paytia works with Lloyds Cardnet
Paytia connects to your Lloyds Cardnet merchant account through Cardnet's standard payment APIs. Nothing about your acquiring changes — Paytia just makes the phone payments compliant. Here's the flow.
- 1
Connect to your Cardnet account
Paytia links to your existing Lloyds Cardnet merchant account over Cardnet's standard payment APIs. Your rates, statements and contract terms with Lloyds stay exactly as they are.
- 2
Agent starts a secure session
When a customer wants to pay on a call, your agent opens a Paytia session from any web browser. No new hardware, no changes to your phone system.
- 3
Customer keys the card
The customer enters their card on their own telephone keypad. Paytia intercepts each DTMF tone and replaces it with flat audio in real time, so the agent hears nothing identifiable.
- 4
Settles through Cardnet
The digits are captured securely and sent straight to Cardnet for processing. The payment lands on the same Cardnet statement as your face-to-face and online transactions.
Why teams choose Lloyds Cardnet with Paytia
Your Cardnet account, unchanged
Paytia adds a secure layer on top of your existing merchant account. Processing rates, statement fees and contract terms with Lloyds don't move.
UK bank-owned acquiring
A lot of established UK businesses bank with Lloyds because they want a UK clearing bank behind their card processing. Paytia doesn't change any of that.
DTMF masking at source
Keypad tones are replaced with flat audio in real time. Card data never passes through your phone system, call recording or agent's screen.
No call recording rewrites
Recordings are automatically PCI compliant — there are no digits to redact, pause or rewrite. That's a real saving over pause-and-resume solutions.
SAQ A scope
Because card data never enters your environment, the phone channel qualifies for SAQ A — 22 requirements instead of SAQ D's 329.
Recurring and card-on-file
Phone-initiated payments settle through the same Cardnet account as everything else, and recurring and card-on-file scenarios are supported.
Lloyds Cardnet + Paytia — common questions
How does the Lloyds Cardnet integration with Paytia work?+
Paytia connects to your Lloyds Cardnet merchant account through Cardnet's standard payment APIs. When a customer pays by phone, your agent starts a secure session, the customer keys their card with DTMF masking, and the transaction processes through your Cardnet account exactly as a regular payment would. You keep your Cardnet rates, statements and banking relationship.
Will adding Paytia change my Cardnet rates or contract?+
No. Paytia sits on top of your existing Cardnet merchant account. Your processing rates, statement fees and contract terms with Lloyds are unchanged — you pay Paytia a separate subscription for the secure phone payment capability.
Do I need to change my call recording setup?+
No. DTMF masking means there are no card digits in the recording to redact, pause or rewrite, so your recordings are automatically PCI compliant. That's usually where pause-and-resume approaches get expensive over time.
How much PCI scope does this remove?+
Card data never enters your environment, so the phone channel qualifies for SAQ A — 22 requirements instead of SAQ D's 329. You don't have to secure call recordings, agent workstations or your phone system against cardholder data.
How long does the integration take?+
Typically 2-4 days. Paytia handles the Cardnet API connection, your portal configuration and agent training. No new hardware — agents use any web browser.
Is Paytia actually a Lloyds Cardnet partner?+
Yes — we announced the partnership on paytia.com. Cardnet merchants asked for a way to take phone payments without dragging their whole environment into PCI scope, and this integration is the answer.
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Learn moreIntegrate Paytia with your Lloyds Cardnet account
Keep your Cardnet account exactly as it is. Add secure phone payments, drop to SAQ A, and go live in 2-4 days. Book a 15-minute demo and we'll show you a masked payment settling through Cardnet.
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