NatWest and Paytia Partner to Deliver Secure Payment Solutions

Tyl by NatWest, a leading payment solutions provider, announced a strategic partnership with Paytia Limited to offer UK businesses secure card capture and payment services. This collaboration enables UK businesses to accept secure telephone payments over the phone, video, and chat channels while maintaining the highest security standards.

The partnership combines NatWest's banking heritage and merchant network with Paytia's PCI-compliant payment solutions. Businesses can now access secure phone, video, and chat payment solutions designed for simplicity, speed, and scalability, complementing Tyl's existing face-to-face card machine and online payment offerings.

Secure Remote Payment Acceptance

The partnership delivers PCI-compliant phone payment capabilities that remove card data from telephone calls. Video and chat payment solutions are available for modern customer service teams, with smooth integration into existing payment infrastructure.

Businesses benefit from DTMF masking technology that prevents card data from entering call recordings, and agent-assisted payment solutions that keep card data out of business systems entirely.

Speed and Simplicity

Deployment is fast, with businesses operational in as little as 24 hours. Fast settlements ensure optimal cash flow, and customizable interfaces require minimal training. The solution integrates with secure payment links and recurring payment systems.

Trust and Security

Security is backed by NatWest's banking heritage. Full PCI DSS compliance across all payment channels, with dramatically reduced PCI compliance scope and cost. Payment data is completely isolated from business systems, reducing PCI compliance scope by up to 95%.

The solution uses channel separation technology to keep payment data separate from business operations, and includes automated payment processing for round-the-clock operations.

Industry Applications

The solution suits a wide range of businesses — from retail and insurance to healthcare and travel — anywhere customers currently read card numbers over the phone to complete a purchase or settle a balance.

Partnership Benefits

Hayley Henshaw, Head of Partnerships at Tyl by NatWest, commented: "This collaboration helps businesses accept payments securely across phone, video, and chat channels. Together, we're making secure payments simple, scalable, and customer friendly."

Curtis Nash, CEO of Paytia, said: "We're partnering with NatWest to bring our secure payment solutions to their merchant base. Our mission is to eliminate payment card data risk while creating smooth experiences for both businesses and their customers."

Complete Payment Suite

Businesses can access a complete suite of payment services backed by NatWest's banking heritage. Whether businesses need Tyl's face-to-face card machines, online payment gateways, or Paytia's secure phone, video, and chat payment solutions, they can access everything from one provider.

The partnership integrates with major payment gateways and supports web chat payment processing, secure web payments, and mobile payment solutions.

Getting Started

The service is available to all UK-based businesses. For more information about the partnership and how to get started, visit the NatWest partnership page or contact Paytia directly.

Businesses interested in learning more about Paytia's payment solutions can explore our pricing options or book a demo to see the technology in action.

Read the partnership announcement on Tyl by NatWest →

About Tyl by NatWest

Helping businesses and communities thrive. This is why we are here. It is the foundation of everything we do at Tyl. We want to help your business do amazing things because your success is our success.

About Paytia

Paytia is a provider of secure payment solutions that help businesses take card payments safely over the phone, video, and chat channels. By removing sensitive payment card data from contact centres and business systems, Paytia enables organisations to reduce PCI compliance scope while delivering smooth customer experiences. For more information, visit www.paytia.com.