Telephone Payments

Secure Telephone Payment Guides

Everything you need to know about taking card payments over the phone securely — from DTMF masking and MOTO transactions to agent-assisted workflows and UK regulations.

9 articles

Pillar guide

What Is an IVR Payment? The 2026 Plain-English Guide

An IVR payment lets a customer pay by pressing card digits on their phone keypad with no agent on the line. Here's how the flow works, the PCI trap most teams miss, and where IVR earns its keep.

13 May 20269 min read
14 May 2026Adding DTMF Masking to Aircall: A Practical Guide14 May 2026How to Choose DTMF Masking Software: A Practical Checklist14 May 2026DTMF Masking vs Pause-and-Resume: Which Should You Use?13 May 2026What Is DTMF? A Plain-English Guide to Phone Tones2 May 2026IVR vs Agent-Assisted Payments: Which Fits Your Calls?28 Jan 2026What Is a BT Payment Line? How It Works Explained8 Apr 2026Is It Safe to Give Card Details Over the Phone? 2026 Guide8 May 2026Insurance Contact Centres: PCI-Safe Phone Payments

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