The Different Ways Businesses and their Customers Use Paytia Telephone Capture Services

Why Secure Telephone Payments Are More Important Than Ever

Handling cardholder-not-present (CNP) payments comes with increasing risks. Data breaches, fraud, compliance failures, and customer mistrust can damage your brand, revenue and reputation.

Key challenges businesses face when taking payments by phone:

• Customers no longer feel comfortable reading card numbers aloud
• Home working makes it harder to enforce PCI-DSS rules
• Manual processes increase the risk of human error
• Inconsistent security measures can create audit issues
• Data exposure leads to financial penalties and lost trust

Paytia solves these challenges by providing a range of voice payment services that completely isolate payment data from your business — protecting your people, your customers, and your compliance status.

1. Outbound Debt Collection – Accounts Teams Using Agent Capture Assist

Use Case Overview

Accounts and credit control teams are under constant pressure to speed up collections and reduce failed payments. Using Paytia's Agent Capture Assist secure virtual terminal, your accounts team can take payments during outbound calls — quickly and securely.

This tool gives agents the ability to guide customers through the payment process while remaining blind to sensitive data. You can even pre-fill form fields like invoice reference, balance due, or customer ID to avoid typing errors.

Benefits for Accounts Teams

• Faster payment capture: Collect payments on the call — no need for links or callbacks.
• Reduced errors: Pre-populated forms ensure consistency and fewer rejected transactions.
• Improved reconciliation: Include reference data such as invoice or account number for easier matching.
• Remote agent ready: Payments can be taken securely by home-based or hybrid workers.
• Full compliance: Payment card data never touches the agent's screen, headset or call recording.

"We reduced average time to payment by over 40% after switching to Paytia for our collections team. No more delays or risk from reading card numbers over the phone."

2. Sales Reps on the Move – Using Mobile Phones with Keyphone

Use Case Overview

Field sales reps, consultants, and mobile operatives need a fast, easy way to take payments over the phone while travelling or working remotely. Paytia Keyphone is the perfect fit. It turns any mobile phone into a secure card-capture device — no app, no hardware, no compromise.

Sales reps are assigned a dedicated Paytia telephone number. They simply dial customers as normal, and when ready to collect payment, they trigger secure card capture using a key sequence. The customer enters their card details using their own keypad, and the payment is completed securely.

Benefits for Sales Teams

• No hardware required: Works with any mobile phone — no apps, no readers, no installs.
• Fast rollout: Reps can be live and accepting payments in minutes.
• Dedicated numbers: Assign and manage sales lines centrally.
• Secure keypad capture: Customer inputs their own card data — the rep never hears or sees it.
• Instant payment confirmation: Reps can immediately confirm successful payments while on the call.

Ideal For:

• Salespeople handling telephone orders or deposits
• Contractors and trades collecting upfront payments
• Health and beauty professionals taking booking fees
• Freelancers and consultants securing session payments

"Paytia Keyphone means I get paid while I'm still on the call — I don't have to chase invoices or risk losing sales. It's transformed how I run my business."

3. Inbound/Outbound Sales Teams – Using Agent Capture Assist with Paytia Telephony

Use Case Overview

Call centre teams, customer service departments, and inbound/outbound sales reps regularly need to take payments during phone conversations. Paytia Agent Capture Assist, paired with Paytia's integrated telephony services, provides a seamless solution.

Agents continue their conversation with the customer as normal. When ready to take payment, they trigger a secure payment session. The customer enters their card details using their keypad, while Paytia handles the data securely in the background.

You can choose from:

• DTMF suppression (Agent Assisted): Agents stay on the call while tones are masked.
• Channel separation (IVR Assisted): The customer is transferred to a secure voice channel, then returned after payment.

Key Features

• Secure virtual terminal: Guides agents through the payment steps in real time.
• Custom fields: Add order references, billing info, customer ID, or promo codes.
• Click-to-pay: Customers can launch secure web payment phone call sessions with one click.
• Real-time feedback: See status and confirmation instantly on-screen.

Benefits for Inbound/Outbound Teams

• Maintain customer conversation: Agents stay on the call for support.
• Eliminate risk: No card data ever reaches your telephony system or recordings.
• Streamline workflows: No separate tools or systems required.
• Full audit trail: Payment attempts, success, and reference details are recorded securely.

"Our agents can now take payments from any location without worrying about compliance. It's given us flexibility without the risk."

4. Self-Service – Automated Phone Payments via IVR

Use Case Overview

Sometimes your customers just want to pay — without needing to speak to anyone. Paytia AutoPay is a 24/7 automated telephone payment system that lets customers make secure card payments on their own schedule.

Customers dial a dedicated number and follow voice prompts to enter their payment details, reference numbers, and amount. The system confirms the result and provides a receipt — all without involving your staff.

Benefits of Self-Service IVR Payments

• 24/7 availability: Collect payments outside business hours.
• No staff required: Ideal for high-volume billers and donation lines.
• Customer convenience: Fast, familiar experience with consistent voice guidance.
• Completely secure: Customers enter card data privately via keypad.
• Fully customisable: Tailor voice prompts, data fields, languages and branding.

Popular Use Cases

• Utility and telecoms bill payments
• Subscription renewals
• Charitable donation hotlines
• Local government council tax or parking fines
• Education fee payments
• Healthcare appointment deposits

"We enabled secure donations around the clock. Our income rose by 27% in the first quarter thanks to the always-on payment line."

Why Choose Paytia for Telephone Payments?

End-to-End Security

• PCI-DSS Level 1 certified: Independently audited to the highest global standards.
• Zero card data exposure: Cardholder data is never seen, heard or stored by your staff or systems.
• Secure call routing: Advanced SIP and PSTN handling keeps calls encrypted and compliant.

Unmatched Flexibility

• Works with your existing phones: Use your current numbers or provision Paytia lines instantly.
• Support for inbound and outbound calls: No matter how you connect, Paytia secures the payment.
• Scales with you: From solo professionals to global contact centres.
• Deploy in minutes: No hardware, no IT changes, no long onboarding.

Real-World Proven

Paytia supports businesses across all industries:

• Healthcare: Secure payments for appointments, prescriptions, and consultations
• Retail and eCommerce: Take payments over the phone for delivery, collections or bespoke items
• Education: Accept tuition fees, event registrations and uniform payments securely
• Charities: Boost donation volumes with compliant phone capture services
• Fitness and leisure: Take payments at time of booking — reduce cancellations and no-shows

So to Wrap Up

Whether you're managing customer service calls, chasing unpaid invoices, or enabling donations on autopilot — Paytia gives you the power to take telephone payments securely and compliantly, every time.

Each service removes sensitive card data from your environment, simplifies compliance, and improves your cash flow — without changing how your team works.

From Agent Capture Assist for your accounts and contact centre staff, to Keyphone for mobile users, to AutoPay for 24/7 self-service — Paytia has a solution to meet every business need.