Secure card payments. No exposure. No compromise. Whether you're chasing overdue invoices, closing sales over the phone, or offering 24/7 customer convenience — Paytia provides the safest and most flexible way to take card payments by phone. As a PCI-DSS Level 1 certified provider, Paytia delivers complete cardholder data protection by removing payment details from your staff, devices, systems and networks. This page explores the different ways our customers use Paytia's telephone card capture services to power secure, compliant, and efficient payment experiences. Why Secure Telephone Payments Are More Important Than Ever Handling cardholder-not-present (CNP) payments comes with increasing risks. Data breaches, fraud, compliance failures, and customer mistrust can damage your brand, revenue and reputation. Key challenges businesses face when taking payments by phone: Customers no longer feel comfortable reading card numbers aloud Home working makes it harder to enforce PCI-DSS rules Manual processes increase the risk of human error Inconsistent security measures can create audit issues Data exposure leads to financial penalties and lost trust Paytia solves these challenges by providing a range of voice payment services that completely isolate payment data from your business — protecting your people, your customers, and your compliance status. 1. Outbound Debt Collection – Accounts Teams Using Agent Capture Assist Use Case Overview Accounts and credit control teams are under constant pressure to speed up collections and reduce failed payments. Using Paytia's Agent Capture Assist secure virtual terminal , your accounts team can take payments during outbound calls — quickly and securely. This tool gives agents the ability to guide customers through the payment process while remaining blind to sensitive data. You can even pre-fill form fields like invoice reference, balance due, or customer ID to avoid typing errors. Benefits for Accounts Teams Faster payment capture: Collect payments on the call — no need for links or callbacks. Reduced errors: Pre-populated forms ensure consistency and fewer rejected transactions. Improved reconciliation: Include reference data such as invoice or account number for easier matching. Remote agent ready: Payments can be taken securely by home-based or hybrid workers. Full compliance: Payment card data never touches the agent's screen, headset or call recording. "We reduced average time to payment by over 40% after switching to Paytia for our collections team. No more delays or risk from reading card numbers over the phone." 2. Sales Reps on the Move – Using Mobile Phones with Keyphone Use Case Overview Field sales reps, consultants, and mobile operatives need a fast, easy way to take payments over the phone while travelling or working remotely. Paytia Keyphone is the perfect fit. It turns any mobile phone into a secure card-capture device — no app, no hardware, no compromise. Sales reps are assigned a dedicated Paytia telephone number. They simply dial customers as normal, and when ready to collect payment, they trigger secure card capture using a key sequence. The customer enters their card details using their own keypad, and the payment is completed securely. Benefits for Sales Teams No hardware required: Works with any mobile phone — no apps, no readers, no installs. Fast rollout: Reps can be live and accepting payments in minutes. Dedicated numbers: Assign and manage sales lines centrally. Secure keypad capture: Customer inputs their own card data — the rep never hears or sees it. Instant payment confirmation: Reps can immediately confirm successful payments while on the call. Ideal For: Salespeople handling telephone orders or deposits Contractors and trades collecting upfront payments Health and beauty professionals taking booking fees Freelancers and consultants securing session payments "Paytia Keyphone means I get paid while I'm still on the call — I don't have to chase invoices or risk losing sales. It's transformed how I run my business." 3. Inbound/Outbound Sales Teams – Using Agent Capture Assist with Paytia Telephony Use Case Overview Call centre teams, customer service departments, and inbound/outbound sales reps regularly need to take payments during phone conversations. Paytia Agent Capture Assist, paired with Paytia's integrated telephony services, provides a seamless solution. Agents continue their conversation with the customer as normal. When ready to take payment, they trigger a secure payment session. The customer enters their card details using their keypad, while Paytia handles the data securely in the background. You can choose from: DTMF suppression (Agent Assisted): Agents stay on the call while tones are masked. Channel separation ( IVR Assisted): The customer is transferred to a secure voice channel, then returned after payment. Key Features Secure virtual terminal : Guides agents through the payment steps in real time. Custom fields: Add order refe
