How the Royal College of Radiologists descoped phone payments with Paytia

The challenge

A radiologist sitting an FRCR examination rings to confirm payment before registration closes. A fellow renewing annual membership calls in from their department. An oncologist books a CPD event and needs to settle the fee on the call. For the Royal College of Radiologists, these are routine transactions — but they shared a common problem: staff were handling card details on every one of those calls. The Royal College of Radiologists is the UK medical royal college for clinical radiologists and clinical oncologists, based at Lincoln's Inn Fields in London. It provides training, examinations and CPD for its membership, and a proportion of those fees come in over the phone. The College had Salesforce in place and was clear from the start that card data shouldn't land in staff inboxes or the CRM. Every phone payment handled by a member of staff meant card details passing into the College's environment and into PCI DSS scope — adding compliance overhead to a finance team that had better things to do with their time. They came across Paytia through a live chat conversation and started from there, with integration support for Salesforce central to how they wanted the payment step to fit into their existing workflow.

The solution

Paytia takes card data off the call. When it's time to pay, the member or candidate keys their card number on their own phone keypad. Staff stay on the line throughout, but with DTMF masking the digits are never heard and never enter the College's systems. The payment goes directly to the payment processor. Integration support for the College's Salesforce setup was part of how they came on board. The goal was for the payment step to sit inside the workflow the team already uses, not alongside it as a separate process.

The results

Card data is now off the Royal College of Radiologists' phone channel. Staff take membership, exam and event fees on the call without ever handling card details, and Paytia's Level 1 PCI DSS Attestation of Compliance covers the phone payment process. Card data doesn't land in staff inboxes or the CRM, and the Salesforce workflow the team relies on remains part of how payments operate.

Key benefits

• Staff never handle card details on membership, exam or event payment calls
• Callers key their card number on their own phone — no reading details aloud
• Card data doesn't land in staff inboxes or the Salesforce CRM
• Paytia's Level 1 PCI DSS Attestation of Compliance covers the phone channel
• Integration support for their existing Salesforce setup
• Covers membership fees, exam registration and CPD event payments