How do I add a reserve amount to a credit card via Elavon?

Adding a Reserve Amount to a Credit Card via Elavon Using Paytia

The reserve and charge feature on Paytia allows you to place a shadow payment reserve on a customer's credit card using Elavon's deferred option. This process enables you to secure a specific amount without collecting the payment immediately. Here's how to do it:

Steps to Add a Reserve Amount

1. Log In to Paytia

   • Access your Paytia account using your credentials.

2. Navigate to the Payment Page

   • Go to the Take Payment section.
   • Select the appropriate Elavon payment gateway.

3. Enter Transaction Details

   • Fill in the following fields:
     • Customer Name: Enter the first and last name of the customer.
     • Reference/Order Number: Use a unique identifier for this transaction.
     • Payment Amount: Specify the amount to be reserved.
     • Payment Type: From the dropdown menu, select Set a reserve charge on the customer's card.

4. Proceed with the Reserve Charge

   • Double-check all entered details to ensure accuracy.
   • Click Next to submit the transaction details.
   • Paytia will instruct Elavon to place a shadow (reserved) charge on the card.
     
     

Elavon Reserve Charge Rules

1. Single Release Per Transaction:

   • You can release funds only once per transaction for an amount up to the reserved amount.

2. 30-Day Validity:

   • Reserve transactions remain valid for a single release for up to 30 days.
   • After 30 days, Elavon will automatically abort the transaction.

3. Recommended Release Timeframe:

   • It is advised to release reserved transactions within 6 days.
   • After 6 days, the shadow charge may disappear from the customer's card, and the protected funds may become available for the customer to spend.

Finalizing the Transaction

Once the reserved amount is no longer needed or ready to be charged:

• Log back into the Elavon system via Paytia.
• Perform a release of the reserved funds for the required amount.
• Ensure compliance with Elavon's rules for single releases.

By following these steps, you can effectively manage reserve transactions via Elavon using Paytia. This approach helps secure funds while providing flexibility in processing payments later.