Secure phone payments for enterprise contact centres
At a glance
Paytia for enterprise contact centres
- Who we work with
- Global brands and multi-site operations — British American Tobacco, Warby Parker, ICE, Pinnacle Group and AllClear among them — alongside mid-market and smaller teams. The same protection across all of them.
- Built for scale
- Card capture runs independently of your agent telephony, so it holds up across high call volumes, multiple sites, and 24/7 inbound, outbound, IVR and out-of-hours flows.
- Certifications
- PCI DSS Level 1 service provider, audited annually by a QSA since 2016. Cyber Essentials Plus, GDPR-aligned, and recordings compliant with FCA, MiFID II and Ofcom rules.
- Enterprise integrations
- Genesys, Five9, Amazon Connect, NICE CXone, 8x8, Avaya and Talkdesk — plus on-premise SBC/SIP. SIP-layer integration, so a mixed multi-site estate is no problem.
- For procurement
- Attestation of Compliance, Cyber Essentials Plus certificate, a data processing agreement, and a BAA where you handle health data. A clean evidence pack for your assessor.
- Rollout
- A single site can be live within a week. Multi-site programmes run to a phased schedule, location by location, with no new hardware on your side.
Built for scale, not just small teams
It's easy to assume secure phone payments are a small-business fix. They're not — the bigger and more distributed your contact centre, the more there is to take out of scope, and the more an architectural fix beats a procedural one. We run payments for some of the largest, most security-conscious operations around: British American Tobacco, Warby Parker, ICE and Pinnacle Group among them.
The reason it scales is that card capture doesn't sit inside your contact centre at all. It runs independently of your agent telephony, so it doesn't care whether you're putting fifty calls an hour through one site or thousands across several. A multinational with a mixed platform estate gets the same clean boundary as a single team — and the same PCI DSS Level 1 protection, because there isn't a watered-down version for anyone.
That's the part procurement teams tend to double-check, so we'll say it plainly: nothing about the certification, the audit tier, or the security model changes with your size. Enterprise scale is where Paytia is at its strongest, not a stretch.
“I wanted something as simple to set up as a virtual terminal or a point-of-sale card reader — but with the flexibility to adapt as our needs grow. Paytia has achieved precisely that.”
Integrates with your estate
SIP-layer integration, so your agent desktops, routing and recording platforms don't change — and a mixed multi-site estate running more than one platform is no problem.
- Genesys (Cloud CX and PureConnect)
- Five9
- Amazon Connect
- NICE CXone
- 8x8
- Avaya (Aura and Experience Platform)
- Talkdesk
- On-premise SBC / SIP trunk setups
What your reviewers get
The card schemes require Level 1 — the highest tier — for any service provider handling more than 300,000 transactions a year. We've held it since 2016, and we hand your assessor the evidence rather than making them dig for it.
- PCI DSS Level 1 Attestation of Compliance
- Cyber Essentials Plus certificate
- Data processing agreement (GDPR)
- BAA where you handle health data
PCI DSS Level 1 Service Provider
What changes for your PCI audit
SAQ D — what most large contact centres face today — is 329 controls covering everything that touches card data: annual QSA assessment, network segmentation reviews, quarterly scans, the lot. For a multi-site operation that's a standing programme with real headcount behind it.
SAQ A is 22 controls. Because card data never reaches your agents, recordings or network, the rest of your estate falls out of scope. The assessor confirms the boundary between your environment and ours, checks card data crosses it cleanly, and signs off. We've been through that audit ourselves every year since 2016, so we know what they ask for and can hand you the evidence pack. There's a plain-English primer in our DTMF masking guide and our PCI DSS v4 overview.
Frequently asked questions
Is Paytia built for enterprise and multi-site contact centres?+
Yes — that's where we're strongest. We secure card payments for global brands and multi-site operations, from British American Tobacco and Warby Parker to Pinnacle Group, ICE and AllClear. The same PCI DSS Level 1 protection applies whatever your scale — there's no separate "enterprise tier" to unlock the proper certification, and no part of it weakens when you run thousands of agents across multiple sites.
Which enterprise CCaaS platforms do you integrate with?+
Genesys (Cloud CX and PureConnect), Five9, Amazon Connect, NICE CXone, 8x8, Avaya (Aura and Experience Platform), Talkdesk, and on-premise SBC/SIP setups. The integration sits at the SIP/media layer rather than the agent desktop, so it works the same across sites and platforms — and a mixed estate that runs more than one of these is no problem. See how the call flow works end to end.
What can you give our procurement and security teams?+
The evidence a serious review asks for: our PCI DSS Level 1 Attestation of Compliance, Cyber Essentials Plus certificate, a data processing agreement, and — where you handle health data — a BAA. We've been independently audited by a QSA every year since 2016, so we can hand your assessor a clean evidence pack rather than starting from scratch.
Can you support high-volume, multi-site, 24/7 operations?+
Yes. Card capture runs independently of your agent telephony, so it scales with call volume and keeps working across inbound, outbound, IVR overflow and out-of-hours self-service. Multi-site rollouts run to a planned schedule across locations rather than a single big-bang switch.
How quickly can an enterprise rollout go live?+
A single site can be taking live calls within a week, because nothing installs on your side and the integration sits on the call path. Larger, multi-site programmes run to a phased schedule so each location goes live in a controlled way. Book a walkthrough and we'll map it to your estate.
How much does this reduce PCI scope for a large contact centre?+
For most contact centres the move is from SAQ D — 329 controls covering everything that touches card data — to SAQ A, the 22 controls covering merchant-side e-commerce only. Card data never reaches your agents, your recordings or your network, so the rest of your estate falls out of scope. See PCI DSS scope explained for the framework detail.
Used by British American Tobacco · Howard Kennedy · CITB · Clinical Partners · Trinity Hall College
Since 2016
Building secure payments
PCI DSS Level 1
Highest certification
99.99%
Platform uptime
£400M+
Transactions processed
Take card data out of your enterprise contact centre
Fifteen minutes to see it, a phased rollout to put it live across your sites. We'll map it to your platforms and your audit.