Secure phone orders for Adobe Commerce
on Paytia SecureFlowWe're listed on the Adobe Commerce Marketplace (Adobe Exchange). If you run Adobe Commerce — formerly Magento — and take phone orders alongside your online checkout, Paytia adds PCI DSS Level 1 phone-payment capture to your store. Agents work inside the Adobe Commerce workflow they already know, the customer keys their card on their own phone, and the payment posts back against the order as paid.
- Listed on the Adobe Commerce Marketplace
- Agents never leave the Adobe Commerce workflow
- Card data never enters your store or database
- Payment posts back against the order automatically
- Works with the gateway you already use
- Drop from SAQ D (329 controls) to SAQ A (22)
How it works with Adobe Commerce
Find Paytia on the Marketplace
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange). We set up secure phone-order capture on the storefront you already run — most stores are live in a few weeks.
Agent takes the phone order
Your agent searches the customer account, confirms the order details, and takes payment — all inside the same Adobe Commerce workflow they use every day.
Customer keys the card
DTMF masking captures the card from the customer's phone keypad during the call. The tones are intercepted before they reach the agent's headset, so no card data lands on their screen or in the recording.
Card bypasses your stack
The tokenised payment runs through Paytia straight to your gateway. The card number never enters your Adobe Commerce environment or your order-management database.
Order posts back as paid
Paytia posts the payment back against the Adobe Commerce order, so the agent and the customer get instant confirmation and your records stay in sync.
Adobe
Exchange listed
SAQ A
From SAQ D (329 → 22)
Level 1
PCI DSS certified
Weeks
To go live
How Paytia works with Adobe Commerce
Adobe Commerce runs a big slice of mid-market and enterprise online retail, and plenty of those merchants also take phone orders — high-value purchases, subscription renewals, B2B reorders. Here's how the secure phone-order flow runs.
- 1
Find Paytia on the Marketplace
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange). We set up secure phone-order capture on the storefront you already run — most stores are live in a few weeks.
- 2
Agent takes the phone order
Your agent searches the customer account, confirms the order details, and takes payment — all inside the same Adobe Commerce workflow they use every day.
- 3
Customer keys the card
DTMF masking captures the card from the customer's phone keypad during the call. The tones are intercepted before they reach the agent's headset, so no card data lands on their screen or in the recording.
- 4
Card bypasses your stack
The tokenised payment runs through Paytia straight to your gateway. The card number never enters your Adobe Commerce environment or your order-management database.
- 5
Order posts back as paid
Paytia posts the payment back against the Adobe Commerce order, so the agent and the customer get instant confirmation and your records stay in sync.
Why teams choose Adobe Commerce with Paytia
Listed on Adobe Exchange
Adding secure phone-order capture to your store is a known, supported path — we set it up with you, typically over a few weeks.
PCI DSS Level 1
We're a Level 1 certified service provider, audited every year — that's what lets us take the card data off your e-commerce stack.
Card data never enters your store
The PAN goes from the customer's keypad straight to your gateway through Paytia. It never touches the agent's screen, your call recording, or your database.
Inside the Adobe Commerce workflow
Agents handle phone orders, confirm details and take payment without leaving Adobe Commerce. No second system to learn.
Drops your PCI scope
Because card data never enters your environment, merchants typically drop from SAQ D (329 controls) to SAQ A (22).
Works with your gateway
The tokenised payment runs to the acquirer you already use — you don't have to change processors to add secure phone orders.
Adobe Commerce + Paytia — common questions
How does Paytia work with Adobe Commerce?+
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange), and we set it up on your store — most go live in a few weeks. When a customer phones in an order, your agent confirms it inside Adobe Commerce and the customer keys their card on their own phone. DTMF masking keeps the card out of the agent environment, and the tokenised payment posts back against the Adobe Commerce order as paid.
Is this the same as Magento?+
Yes. Adobe Commerce is the platform formerly known as Magento. If you run Magento or Adobe Commerce and take phone orders alongside your online checkout, Paytia adds secure phone-payment capture to it.
Do agents have to leave Adobe Commerce to take a payment?+
No. Agents search the customer account, confirm order details, and take payment all inside the same Adobe Commerce workflow. The card details never touch their screen or your database.
Does the payment post back against the order?+
Yes. Once the payment authorises, Paytia posts it back against the Adobe Commerce order so it's marked as paid and your records stay in sync — no manual reconciliation.
How much PCI scope does this remove?+
Card data never enters your Adobe Commerce environment, so merchants typically drop from SAQ D (329 PCI DSS controls) to SAQ A (22). You don't need to secure call recordings, agent workstations, or the order-management database against cardholder data.
Where do I get it?+
Paytia is listed on the Adobe Commerce Marketplace (Adobe Exchange). Talk to us and we'll set it up for your store — most go live in a few weeks.
Use another tool too? See all our integrations.
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Shopify
Raise a Shopify Draft Order, Paytia captures the card securely by phone, and a verified webhook completes it as a paid Order.
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WooCommerce
A native WooCommerce payment gateway: web checkout, payment links and secure telephone capture from one plugin and one account.
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Stripe
Add phone payments, payment links and agent forms to your existing Stripe account — with no code changes and no fee markup.
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PayPal
Take secure phone payments on your existing PayPal account — agents never hear the card, and your online checkout doesn't change.
Learn moreAdd secure phone orders to Adobe Commerce
Book a 15-minute demo. We'll show DTMF masking on a live phone order, how the payment posts back against the Adobe Commerce order, and what SAQ A looks like for your store.
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