If there's an AI in the loop, this is the only safe way to take payment. Card numbers can't pass through an LLM's context window — that's a PCI violation, and they can leak into call recordings, chat logs or training data. Paytia's Capture Assist API catches the card data before it reaches the model, processes it on the PCI DSS Level 1 SecureFlow platform, and hands control back once the payment clears. From the customer's side it stays one continuous conversation.
How it works with Conversational & AI Payments
Your bot signals Paytia at the payment step
The moment a card is needed, your agent calls the Capture Assist API. The customer notices nothing — no transfer, no "check your email".
Card captured in isolation
The customer enters their card on Paytia's hosted form, or via DTMF on a call — fully isolated from the AI network, transcript and logs.
Processed on the certified platform
Paytia tokenises and authorises on the PCI DSS Level 1 SecureFlow platform. Your systems receive a token, never raw card data.
Token returned, AI resumes
The bot picks the conversation back up with the token and result, sends the receipt and next steps — all in the same session.
0
Card data into the LLM
£400M+
Processed since 2020
2
SIP integration modes for voice bots
DPA
Signed data-processor terms
Whether a human, an IVR or an LLM is running the conversation, Paytia draws a hard boundary around sensitive data. The card is captured inside Paytia's secure zone and tokenised — it never crosses into your AI's network, recording, transcript or training data. Here's the hand-off.
Your bot signals Paytia at the payment step
The moment a card is needed, your agent calls the Capture Assist API. The customer notices nothing — no transfer, no "check your email".
Card captured in isolation
The customer enters their card on Paytia's hosted form, or via DTMF on a call — fully isolated from the AI network, transcript and logs.
Processed on the certified platform
Paytia tokenises and authorises on the PCI DSS Level 1 SecureFlow platform. Your systems receive a token, never raw card data.
Token returned, AI resumes
The bot picks the conversation back up with the token and result, sends the receipt and next steps — all in the same session.
Sensitive data is intercepted at source and never touches any AI system — no card numbers in recordings, transcripts, logs or training data, and nothing to scrub after the fact.
Put Paytia inline ahead of your bot over SIP for total isolation, or conference it in on demand when payment is due — a unique call_id in the SIP header signals capture programmatically.
Chat AI agents capture via Advanced Payment Links, so the same isolation applies whether the conversation is spoken or typed.
Card and bank account details, passport and national insurance numbers — the same isolation for all sensitive data, with tokens or confirmations returned to your flow.
A Data Protection Agreement makes Paytia your appointed data processor under UK and EU GDPR, US state privacy laws and Canada's PIPEDA — with defined retention, deletion, audit rights and breach-notification terms.
Branding, hosted form, API behaviour, capture signalling, routing patterns, data types and retention terms can all be shaped to your requirement — nothing here is a fixed template.
Because a card number passing through an LLM's context window is a PCI violation, and it can leak into call recordings, chat logs or training data. Capture Assist catches the card before it reaches the model, so there's nothing in your AI systems to protect or redact.
No. From the customer's side it stays one continuous conversation. The bot signals Paytia at the payment step, the card is captured in isolation, and the bot resumes with a token and result — no transfer, no email link, no broken session.
Over SIP, in one of two modes. Inline: Paytia sits ahead of your bot network so sensitive data is fully isolated, with a unique call_id in the SIP header for programmatic signalling. Or connected: the live call overflows or conferences into Paytia only when payment is due.
Chat agents capture via Advanced Payment Links — the customer completes payment on Paytia's hosted form while the chat session continues, with the same isolation from the model's context and logs.
Yes — bank account details, passport numbers and national insurance numbers get the same treatment. Your flow receives tokens or confirmations, never the raw values.
Paytia acts as your appointed data processor under UK and EU GDPR (Article 28), US state privacy laws and Canada's PIPEDA — with contractual guarantees that sensitive data is never logged in your AI systems, retained beyond purpose or used to train models, plus defined retention, deletion, audit and breach-notification terms.
Use another tool too? See all our integrations.
Card-free payments on a phone call. The customer authorises in their banking app and the money moves straight into your account — no card, no PCI scope.
Learn moreAdSend branded, PCI-compliant payment links by email, SMS or chat — each with a Secure Code so customers can check the link is genuine before they pay.
Learn moreAgYour agent stays on the live call while the customer keys their card. DTMF masking keeps the digits off your agents, recordings and systems.
Learn morePaAutomated email reminders that chase an outstanding payment — each with a secure payment link — and stop the moment the customer pays.
Learn moreLet the bot run the conversation and let Paytia hold the card data. Book a demo and we'll show the Capture Assist hand-off live against a working voice agent.
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